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Battoni
Battoni
Known Participant
October 30, 2017
Answered

[Install]-I cannot install Adobe XD

  • October 30, 2017
  • 8 replies
  • 45075 views

Hi,

 

All apps are available for download in Creative Cloud, I've even downloaded Illustrator and Photoshop, but Adobe XD is the only one I can not install that says it's incompatible with my system and the GPU drive is outdated.

The beta worked perfectly.

I've completely removed Creative Cloud and used the Adobe Creative Cloud Cleaner Tool and reinstalled Creative Cloud, but the problem still continues, I can not install Adobe XD.

 

 

Adobe informs that the minimum requirements are:

Windows 10 Anniversary Update (64-bit) - Version 1607 (build 10.0.14393) or later with the following minimum configuration:

CPU: 2 GHz

Memory: 4 GB

2 GB of available hard-disk space for installation; additional free space required during installation

Display: 1280 x 800

Graphics: For Intel GPU, drivers newer than version 8.15.10.2702. To find this information, launch "dxdiag" from the Run menu and select the "Display" tab.

 

 

My Settings:

Windows 10 64-bit version 1709 (build 16299.19)

CPU: 2.53 GHz

Memory: 4GB

Intel HD Graphics Core i5

Direct X 12

GPU Driver Version: 8.15.10.2900

 

 

Anyone have an idea of ​​the reason for this problem and how to solve it?

Is it possible to download the beta yet?

 

 

I thank the help of all you.

 

Tiago

    This topic has been closed for replies.

    8 replies

    G
    GAShirley
    New Participant
    March 30, 2020

    SOLVED: In the Cyberboy/Chamit post (see link bellow) , I choosed the DISABLE option but it didnt work, so with some fear, I tried the ROLL BACK option and it worked FINE, XD got installed!!!.

     

    *** This is the original link from cyberboy and chamithw32649967 post...

    https://steemit.com/tutorial/@cyberboy/i-found-the-solution-in-2-months-installing-adobe-xd-not-compatible-gpu-drive-fix 

    ***

     

    ... Let me explain what I did from scratch:

     

    Important: I have and use two monitors.

    1) I activated just one monitor / now Second monitor is not working but still connected via RGB.

    2) I went to Windows 10/ Device Manager / Display Adapter.

    3) Under Display Adapter, I dissabled the Graphic Driver in the Driver Tab.

         a) I tried to install XD but it didnt work / same error about GPU blablabla ...

    4) I pressed ROLL BACK button this time to go further.

         - My Laptop screen turned off but the second monitor got activated but with a poor resolution quality.

         - A Microsoft Basic Display Adapter got installed instead the original one.

    5) I tried to install XD again and guess what? / ...  IT DID GOOD!

         - The istallation took a while but everything went fine.

    6) I went back to Device Manager and choosed UPDATE DRIVER.

         - Pressed Automatic Search trying to get  back the original driver.

         - Windows located the original driver and it got installed normally. (in my case Intel HD Graphics)

         - My second monitor went off and the laptop screen turned on again.

    7) I activated my second monitor through laptop functions keys.

    😎 THE END! 

     

    Notes:

    1) I was thinkin the installation error was my screen resolutin since my HP Pro6440B is just 1366 x 768 and the Min.Req according to Chamit post was 1280 x 800. But thanks god it was not the case 😉

    2)  With one monitor I dont now! ... maybe I would have used safe mode or something like that to solve.

     

    I hope it was useful, Gerald.

     

    After applying Roll Back Driver ...

     

    After XD installation / Updating driver ....

     

      G
      GAShirley
      New Participant
      March 30, 2020

      My current working XD config....

      (Display 1  and 2 are the same)

       

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        March 30, 2020

        Thank you for sharing the solution that worked for you. We really appreciate it. Please feel free to reach out to us in the future for any query related to XD.

         

        We'd be happy to help.

         

        Thanks,

        Harshika

        pradeepk32405842
        pradeepk32405842
        New Participant
        February 21, 2019

        The solution is below.

        Check the windows version by pressing "Windows key + r" and type "winver".

        If your windows version is older like 1703 , then you will not be able to install XD.

        You have to update it to the latest version ie 1809.

        Please follow the below link for the windows update :

        Download Windows 10, click the update now button and install and check the version.

        Then install XD

        pradeepk32405842
        pradeepk32405842
        New Participant
        February 21, 2019

        Download Windows 10 updates

        https://www.microsoft.com/en-us/software-download/windows10?irgwc=1&OCID=AID681541_aff_7593_159229&tduid=(ir__1ario3xvxkkfr1320h20wk909m2xhdkexcxzyjxx00)(7593)(159229)()(UUwpUdUnU58384)&irclickid=_1ario3xvxkkfr1320h20wk909m2xhdkexcxzyjxx00

        V
        victorh20442966
        Participating Frequently
        January 7, 2020

        My version is 1909 and I still not be able to install XD.

        Battoni
        BattoniAuthor
        Known Participant
        December 10, 2018

        I am using the free version of Adobe XD on my Windows 10 laptop. I am trying to use it on a Windows 10 PC too, but I am not able to install. The problems are the same ones mentioned at the beginning of the topic.

        I've tried to make the suggestions mentioned but nothing worked.

        Anyone have any other ideas or news?

        Error P205

        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        December 10, 2018

        Can you try the solutions in this discussion ERROR 205​ and let us know if they helped?

        Thanks,

        Preran

        urosr92323024
        urosr92323024
        New Participant
        August 12, 2018

        Hi, i cant download..Can you help me?

        My problem:This computer does not meet the minimum operating system requirements for XD CC. Refer to the system requirements in the Help documentation for a full list of hardware and software requirements.

        lesl26366982
        lesl26366982
        New Participant
        April 16, 2018

        I have same problem, and can't install XD, driver version is compatible 8.15.10.2900.

        Come on Adobe we pay for your product we should be able to install it.

        Preran
        Community Manager
        PreranCommunity Manager
        Community Manager
        April 16, 2018

        We will do our best to help. Can you share the info I requested in post 10 over a private message? Do remember to share the URL of this post as well.

        Thanks,

        Preran

        M
        marcing63304008
        New Participant
        January 24, 2018

        Hi,

        I have the same problem. Driver version 8.15.10.2900 and I can't install the Adobe XD. Any new information about that issue?

        Regards,

        Martin

        chamithw32649967
        chamithw32649967
        New Participant
        March 9, 2018

        Martin
        same here....
        I have the same problem. with the exact same driver..

        Regards

        Chamith

        chamithw32649967
        chamithw32649967Correct answer
        New Participant
        March 9, 2018

        https://steemit.com/tutorial/@cyberboy/i-found-the-solution-in-2-months-installing-adobe-xd-not-compatible-gpu-drive-fix​

        This guy is a genius... Worked for me...

          ankushr40215001
          ankushr40215001
          Inspiring
          October 30, 2017

          Hey Tiago,

          For helping to us know us better can you please share a screenshot of your DxDiag panel?

          Thanks,

          Ankush

          Battoni
          BattoniAuthor
          Known Participant
          October 30, 2017

          Hi,

          This image:

          Thanks

          ankushr40215001
          ankushr40215001
          Inspiring
          October 30, 2017

          Hey,

          Thanks for reporting the issue, we have logged in a bug as it should have been worked for you.

          Will update you accordingly.

          Regards,

          Ankush

          Colin Holgate
          Colin Holgate
          Inspiring
          October 30, 2017

          What date is given for the drivers? What number is given for Direct3D DDI?

          J
          Jd5CE4
          New Participant
          October 3, 2020

          Yes

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