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gg15365297
Inspiring
May 11, 2018
Answered

Install keeps failing - worked before...

  • May 11, 2018
  • 2 replies
  • 2478 views

I purchased this Photoshop Elements a few months ago and it worked fine until recently. Today I opened it again after some time and it was malfunctioning: not showing layers and telling me that something was damaged and to reinstall.

I did. First erased the software from my Mac, then re-downloaded and tried to install, but the installer app says "failed to initialize".

Can you give me a new version or let me know what's going on? I run MacOS Sierra 10.12.5 - and until recently never had any problems.

Thanks!

    This topic has been closed for replies.
    Correct answer gg15365297

    restarted my computer. now when trying to install 2018 it says ti can't do it because other installer are already running. it makes no sense at all....


    UPDATE! - since uninstall didn't work, I went straight into LIBRARY and deleted all folders named Photoshop Elements and Illustrator (in Applcations, Applications Support etc). Then emptied the trash and restarted the computer. Then tried to install again - and this time ti worked without problems.

    Problem solved!

    2 replies

    G
    gg15365297Author
    Inspiring
    May 12, 2018

    still waiting?? - what could possibly be the reason for this? It worked fine the last few months and then suddenly all this?

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    May 14, 2018

    Thanks for the update, you should ind both Mac (.dmg) and Windows (.exe) setup files available on this page: Download Photoshop Elements | 2018, 15, and 14.

    Did you try the workaround given here: Installing Creative Suite on macOS 10.12 (Sierra) ? Are you able to perform all the steps as listed?

    Let us know.

    G
    gg15365297AuthorCorrect answer
    Inspiring
    May 15, 2018

    restarted my computer. now when trying to install 2018 it says ti can't do it because other installer are already running. it makes no sense at all....


    UPDATE! - since uninstall didn't work, I went straight into LIBRARY and deleted all folders named Photoshop Elements and Illustrator (in Applcations, Applications Support etc). Then emptied the trash and restarted the computer. Then tried to install again - and this time ti worked without problems.

    Problem solved!

      Bani Verma
      Community Manager
      Bani VermaCommunity Manager
      Community Manager
      May 11, 2018

      Hi Gg15365297,

      As you have mentioned you are unable to reinstall Photoshop Elements on your Mac OS 10.12.5 because it fails with an error message "Installer Failed to initialize".

      Can you please try downloading a fresh setup from here: Download Photoshop Elements | 2018, 15, and 14 , and install it.

      If it still fails then try the work around given in the following link to install the product: Installing Creative Suite on macOS 10.12 (Sierra)

      Let us know if this helps.

      G
      gg15365297Author
      Inspiring
      May 12, 2018

      still not working. same response to all you advised above: "install failed" - also, the alternate option you sent uses an "exec" file when going to MAC OS => install. EXEC doesn't work on Mac, never has.

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