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danieller83089221
danieller83089221
New Participant
January 26, 2021
Question

Install not accepting keychain password

  • January 26, 2021
  • 1 reply
  • 1576 views

I've seen a few post about this but nothing recent. I recently rebuilt and upgraded my MacBook Air. I'm trying to install Adobe CC and it keeps asking me for my keychain password. It won't seem to accept it although I know it's correct because it's used to login to my computer and my other applications are fine with it. This is very irritating because I need Adobe CC for work. Anyone have answers to this problem? It would be greatly appreciated if there was a solution.

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1 reply

T
Test Screen Name
Brainiac
January 26, 2021

The keychain may store many passwords.

    danieller83089221
    danieller83089221Author
    New Participant
    January 26, 2021

    As mentioned, I built and upgraded my Mac. I'm reinstalling CC so there aren't many passwords saved. It should be using my computer login but it is not. I also tried the my Adobe password. Didn't work. 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 27, 2021

    Danieller, you are being prompted to enter the keychain password because the current user account does not have proper access.  Are you being prompted to enter the keychain password when accessing any other security services that store their licensing information within the keychain password manager?

     

    Please try the steps listed in https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html#getsetinfomac to remove and re-add the security information needed to use Creative Cloud.  

     

    If the problem persists, I would recommend you try creating a new local administrator account to see if the entire administrator group is encountering the error or if it is account specific.  Information on how to set up an account under Mac OS 10.14 can be found at https://support.apple.com/guide/mac-help/set-up-other-users-mtusr001/10.14/mac/10.14.

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