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P
PstJ
Participant
December 16, 2021
Answered

Install previous versions when you register for the first time

  • December 16, 2021
  • 2 replies
  • 355 views

Hi!

I just registered to Adobe Creative Cloud. I work on mac with system version macOS High Sierra 10.13.6, it is impossible to update it because the computer can't take it. Therefore, a lot of softwares in the actual AdobeCC collection are not compatible.

I would like to know if it is possible to install a previous version of some softwares that would be compatible with this OS? If so, how can I do it?

Some of the softwares I am interested in: Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, etc.

Thanks in advance

Pierre

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Pierre, I am very sorry, but if the computer is unable to run a modern version of macOS, then I would recommend you follow the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel your membership.  I did check your account, and you have less than two days to cancel the membership before you incur a penalty for canceling.

 

Please wait to subscribe until you have access to a computer capable of utilizing the current release of our applications and services. You can find the system requirements for each of the Adobe applications included with a Creative Cloud membership at https://helpx.adobe.com/creative-cloud/system-requirements.html.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 16, 2021

Your operating system (mac OS High Sierra)  is 5 versions behind and too old to support modern software.

 

Adobe expects customers to have modern CPU & GPU with an OS that's no more than 2 versions back.

- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
- https://helpx.adobe.com/pl/after-effects/system-requirements.html
- https://helpx.adobe.com/premiere-pro/system-requirements.html

 

Recommended Work Stations for Premier Pro:

https://www.pugetsystems.com/recommended/Recommended-Systems-for-Adobe-Premiere-Pro-143/Hardware-Recommendations

 

Nancy O'Shea— Product User & Community Expert
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
December 16, 2021

Pierre, I am very sorry, but if the computer is unable to run a modern version of macOS, then I would recommend you follow the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to cancel your membership.  I did check your account, and you have less than two days to cancel the membership before you incur a penalty for canceling.

 

Please wait to subscribe until you have access to a computer capable of utilizing the current release of our applications and services. You can find the system requirements for each of the Adobe applications included with a Creative Cloud membership at https://helpx.adobe.com/creative-cloud/system-requirements.html.

    P
    PstJAuthor
    Participant
    December 17, 2021

    Thank you for this follow up, Jeff. It’s unfortunate, indeed, that Adobe does not allow it’s customers to install older versions that may be suitable for older systems. I am working in partnership with another person. Previously, she was the one who subscribing to the Creative Cloud suite and it was through her that we could connect our two computers to it. Her computer operates with the same system as mine. Because she did not uninstall the latest compatible versions of the Adobe suite CC, she can now use them again through my account. Personally, I had to temporarily uninstall them from my computer and today I can't go back and reinstall them. Frankly, this is deplorable. We all wish we could afford the latest models of computers and software, but when we can't, we would appreciate that companies like yours to act in an eco-responsible manner and allow all of their customers to have access to their services. It wasn't that long ago that Creative Cloud made it possible to downgrade multiple versions of each of your software. I cannot explain to myself why this is no longer possible. 

    L
    Lumigraphics
    Legend
    December 20, 2021

    Two people using one account is against the license policy. You both need a paid account to use the CC software, unless you have one of the business accounts that doesn't have personal ownership.

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