Installation error 207

[David21921863ge4v]

When I try to download the creative cloud desktop app the download bar goes to a very low percentage then I am greeted with error code 207 (can not connect to the servers) Does anybody here know how to fix this?

[kglad]

adobe recently upped their requirements for browser security, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

[David21921863ge4v]

How do I know if I have .NET 4.6?

[Nancy OShea]

You need TLS 1.2 enabled on your system and your browser.  Without it you can't connect to Adobe's servers.

@kglad  post the link above.  Read it again:

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

[David21921863ge4v]

I updated to TLS 1.2 and yet I still get the same error.

[Nancy OShea]

Assuming your computer meets the system requirements for the apps you're trying to use (see links below), try this help article.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Most Creative Cloud apps work on:
Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Older apps (CS5 and CS6) require an older OS and will not run on the latest operating systems (Win11, Mac Catalina or higher).

Pre-CS5 activation servers no longer exist and cannot be activated.  Sorry.

[David21921863ge4v]

I am on windows 11 and I am updated to TLS 1.2 all I am confused about is how to get the apps serial number to activate it.

[Nancy OShea]

Creative Cloud has NO serial numbers.  You activate software with your Adobe ID (email) and password.

Please confirm that your order is active and payment details are current by logging-in below.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[David21921863ge4v]

I dont have an avatar in the corner because I dont have it downloaded thats the error!

[Nancy OShea]

You must be logged-in to Creative Cloud to access your paid plan.

See this help article.  Try Solution #2 - reset your Hosts File.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html