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karolinec36461714
Participant
December 30, 2016
Answered

Installation Failed- Error Code P1

  • December 30, 2016
  • 1 reply
  • 6567 views

Photoshop Installer keeps stopping at 9% with "an unknown error" (Error Code: P1). Anyone know what this means? I can't find any info on this specific code.

I had a trial already installed but just did a system restore on my computer today and the trial version is gone, and now I can't reinstall. Please help.

This topic has been closed for replies.
Correct answer kglad

if you have a subscription, install the cc desktop app from here https://creative.adobe.com/products/creative-cloud  and use it to install your subscription programs.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 30, 2016

if you have a subscription, install the cc desktop app from here https://creative.adobe.com/products/creative-cloud  and use it to install your subscription programs.

Participant
January 1, 2018

That gave me an error too.

kglad
Community Expert
Community Expert
January 1, 2018

please don't post duplicate messages.