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Inspiring
September 19, 2023
Answered

Installation problems

  • September 19, 2023
  • 3 replies
  • 488 views

CC will again not install. Installation stops at 90%

This topic has been closed for replies.
Correct answer Anne Jelle

Hi,

Adobe took over my computer.



<info removed-kglad>

3 replies

Inspiring
September 27, 2023

Solved

Anne JelleAuthorCorrect answer
Inspiring
September 27, 2023

Hi,

Adobe took over my computer.



<info removed-kglad>

kglad
Adobe Expert
September 27, 2023

@Anne Jelle 

 

don't reply by remail, or remove your signature before sending.

Peru Bob
Adobe Expert
September 19, 2023

Is there enough free hard drive space?

Inspiring
September 19, 2023
Yes. Thanks for your help.

Fideli sono i cane.
kglad
Adobe Expert
September 19, 2023

@Anne Jelle 

 

is the problem solved?

kglad
Adobe Expert
September 19, 2023

 do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

 

<moved from cc desktop bugs>