Installer failed to initalize?

Forum|Forum|12 years ago
January 22, 2014
1 reply
878 views

So, I've tried downloading 2 different applications from Adobe today, and I've gotten the same notification from the installer:

"We've encountered the following issues

Installer failed to initalize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem."

So I downloaded the software like they suggested and it worked fine, and said that it detected no issues; yet it still will not allow me to download anything. Any suggestions I could do to fix this issue, or know what's wrong?

This topic has been closed for replies.

Correct answer kglad

restart your computer and retry.

sign out and then back in to your cc app, if you're a cc subscriber.

use a different browser or clear the adobe.com cookies from your browser.

if those all fail, run the cleaner http://www.adobe.com/support/contact/cscleanertool.html, restart your computer and retry installing.

kgladCorrect answer

Adobe Expert

restart your computer and retry.

sign out and then back in to your cc app, if you're a cc subscriber.

use a different browser or clear the adobe.com cookies from your browser.

if those all fail, run the cleaner http://www.adobe.com/support/contact/cscleanertool.html, restart your computer and retry installing.

L

Loshad

Participating Frequently

I am trying to instal elements 14 from a disc on my mac. I get the failure to initalize message. I have restarted my computer. I am very frustrated as I can't even seem to find any help which is why I'm replying here

I would appreciate any help

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