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A
Anonymous
June 8, 2013
Question

installer failed to initialize?

  • June 8, 2013
  • 2 replies
  • 1190 views

installer failed to initialize please help

    This topic has been closed for replies.

    2 replies

    pwillener
    pwillener
    Brainiac
    June 9, 2013

    What software are you trying to install?  On what operating system?

    V
    vogelgrau
    New Participant
    June 9, 2013

    PS6 on Windows 8

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 10, 2013

    Vogelgrau is that Photoshop CS6 or Photoshop 6 you are trying to install on Windows 8?

    Assuming it is Photoshop CS6 you will want to review your PDApp.log to determine the error which is causing the installer to fail to initialize.  You can find details on how to locate and interpret the PDApp.log in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

    kglad
    kglad
    Community Expert
    June 8, 2013

    run setup as an admin.  if that fails, attach a screenshot of the error message

    A
    Anonymous
    June 12, 2013

    kglad
    kglad
    Community Expert
    June 12, 2013

    your install logs will still need to be checked.  follow ja wright's link and have those ready to discuss with adobe support because, i think, you will have difficulty resolving this on your own:  http://www.adobe.com/support/chat/ivrchat.html

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