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installer failed to initialize?

Guest
Jun 08, 2013 Jun 08, 2013

installer failed to initialize please help

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Community Expert ,
Jun 08, 2013 Jun 08, 2013

run setup as an admin.  if that fails, attach a screenshot of the error message

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Guest
Jun 12, 2013 Jun 12, 2013

Screen Shot 2013-06-12 at 4.00.15 PM.png

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Community Expert ,
Jun 12, 2013 Jun 12, 2013
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your install logs will still need to be checked.  follow ja wright's link and have those ready to discuss with adobe support because, i think, you will have difficulty resolving this on your own:  http://www.adobe.com/support/chat/ivrchat.html

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LEGEND ,
Jun 08, 2013 Jun 08, 2013

What software are you trying to install?  On what operating system?

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New Here ,
Jun 09, 2013 Jun 09, 2013

PS6 on Windows 8

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Adobe Employee ,
Jun 10, 2013 Jun 10, 2013

Vogelgrau is that Photoshop CS6 or Photoshop 6 you are trying to install on Windows 8?

Assuming it is Photoshop CS6 you will want to review your PDApp.log to determine the error which is causing the installer to fail to initialize.  You can find details on how to locate and interpret the PDApp.log in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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Guest
Jun 12, 2013 Jun 12, 2013

Photoshop elements 11 on mac

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