Due to a client using adobe (unfortunately) I had to reinstall XD but every time I do, the installer kills the internet connecting of my MBP. The router is fine since my phone can access the internet. It's only the MBP that loses it's connection. Since the internet connection is lost the installer gets stuck at 1%. Guessing there is a bug with the adobe installer and OSX.Not sure about windows users but for mac, go to: ~/Library/Application Support~/Library/Preferences/Library/LaunchAgents/Library/LaunchDaemons/Library/PrivilegedHelperToolsand delete any file that has the word adobe or creative cloud. Reboot and the installer should finish installing.Reinstalling adobe on my system feels like I have just poured toxic waste on me. It sure has left a bad taste in my mouth. Adobe is like a lingering bad fart that doesn't go away. Eat a fat one Shantanu.

New Participant

Question

Installing adobe kills the internet connection, osx (SOLVED)

Forum|Forum|2 years ago
February 6, 2023
2 replies
962 views

Due to a client using adobe (unfortunately) I had to reinstall XD but every time I do, the installer kills the internet connecting of my MBP. The router is fine since my phone can access the internet. It's only the MBP that loses it's connection. Since the internet connection is lost the installer gets stuck at 1%. Guessing there is a bug with the adobe installer and OSX.

Not sure about windows users but for mac, go to:

~/Library/Application Support
~/Library/Preferences
/Library/LaunchAgents
/Library/LaunchDaemons
/Library/PrivilegedHelperTools

and delete any file that has the word adobe or creative cloud. Reboot and the installer should finish installing.

Reinstalling adobe on my system feels like I have just poured toxic waste on me. It sure has left a bad taste in my mouth. Adobe is like a lingering bad fart that doesn't go away. Eat a fat one Shantanu.

This topic has been closed for replies.

jaanust98144115

Participating Frequently

Its 2024 and unable to install Photoshop. Internet is killed at the moment I start installing. Same on browser and from Creative Cloud app. Windows 10

kglad

Community Expert

@jaanust98144115

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

B

Ben M

Community Expert

I'm using a Mac here and have XD installed and still have internet. Not sure what is going on with your computer but I suspect there is a deeper issue here. Can you try installing as a different user and rule out Mac OS user corruption? I've had this happen to me where I've had to migrate user accounts due to a strange OS issue that could not be explained otherwise.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded