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D
DRLing
Participant
May 24, 2014
Question

Installing DW CS5 on my new laptop running 8.1. Error message " Installer failed to initialize"

  • May 24, 2014
  • 1 reply
  • 788 views

After the CD install failed with the "Installer failed to initialize" ewrror I contacted support and they gave me a download link... same error message. 

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    1 reply

    M
    Manish-Sharma
    Inspiring
    May 24, 2014

    Hi STCDennis,

    Please share the PDApp.log from the computer "TEMP" folder.

    Do not paste log here, put the log on pastebin.com and share the log there.

    -Manish

    D
    DRLingAuthor
    Participant
    May 25, 2014

    I looked in the temp file but found no file called PDapp.log

    M
    Manish-Sharma
    Inspiring
    May 26, 2014

    That's strange, Are you checking at the below location ?

    Windows 7 and Windows 8 : \Users\[user name]\AppData\Local\Temp

    Run the installer again, and after error prompt, please collect the logs from TEMP folder(location stated above) and share.

    You may follow the step suggested in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html#main_Installer_failed_to_initialize_ as well.

    - Manish

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