• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Installing DW CS5 on my new laptop running 8.1. Error message " Installer failed to initialize"

New Here ,
May 24, 2014 May 24, 2014

Copy link to clipboard

Copied

After the CD install failed with the "Installer failed to initialize" ewrror I contacted support and they gave me a download link... same error message. 

Views

534

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
May 24, 2014 May 24, 2014

Copy link to clipboard

Copied

Hi STCDennis,

Please share the PDApp.log from the computer "TEMP" folder.

Do not paste log here, put the log on pastebin.com and share the log there.

-Manish

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2014 May 25, 2014

Copy link to clipboard

Copied

I looked in the temp file but found no file called PDapp.log

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
May 26, 2014 May 26, 2014

Copy link to clipboard

Copied

That's strange, Are you checking at the below location ?

Windows 7 and Windows 8 : \Users\[user name]\AppData\Local\Temp

Run the installer again, and after error prompt, please collect the logs from TEMP folder(location stated above) and share.

You may follow the step suggested in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html#main_Inst... as well.

- Manish

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 26, 2014 May 26, 2014

Copy link to clipboard

Copied

Yes.  I tried to run the install again and nothing.  I did find in this folder: Users\(user name)\AppData\roaming\adobe\logtransport2\logs... 4 instances of the following.

ulog_CS5_Dreamweaver CS5_67e6b2d

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 26, 2014 May 26, 2014

Copy link to clipboard

Copied

LATEST

Each one is encrypted and appears to have different data.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines