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Installing DW CS5 on my new laptop running 8.1. Error message " Installer failed to initialize"

New Here ,
May 24, 2014 May 24, 2014

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After the CD install failed with the "Installer failed to initialize" ewrror I contacted support and they gave me a download link... same error message. 

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May 24, 2014 May 24, 2014

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Hi STCDennis,

Please share the PDApp.log from the computer "TEMP" folder.

Do not paste log here, put the log on pastebin.com and share the log there.

-Manish

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New Here ,
May 25, 2014 May 25, 2014

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I looked in the temp file but found no file called PDapp.log

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May 26, 2014 May 26, 2014

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That's strange, Are you checking at the below location ?

Windows 7 and Windows 8 : \Users\[user name]\AppData\Local\Temp

Run the installer again, and after error prompt, please collect the logs from TEMP folder(location stated above) and share.

You may follow the step suggested in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html#main_Inst... as well.

- Manish

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New Here ,
May 26, 2014 May 26, 2014

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Yes.  I tried to run the install again and nothing.  I did find in this folder: Users\(user name)\AppData\roaming\adobe\logtransport2\logs... 4 instances of the following.

ulog_CS5_Dreamweaver CS5_67e6b2d

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New Here ,
May 26, 2014 May 26, 2014

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Each one is encrypted and appears to have different data.

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