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Installing DW CS5 on my new laptop running 8.1. Error message " Installer failed to initialize"

New Here ,
May 24, 2014 May 24, 2014

After the CD install failed with the "Installer failed to initialize" ewrror I contacted support and they gave me a download link... same error message. 

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May 24, 2014 May 24, 2014

Hi STCDennis,

Please share the PDApp.log from the computer "TEMP" folder.

Do not paste log here, put the log on pastebin.com and share the log there.

-Manish

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New Here ,
May 25, 2014 May 25, 2014

I looked in the temp file but found no file called PDapp.log

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May 26, 2014 May 26, 2014

That's strange, Are you checking at the below location ?

Windows 7 and Windows 8 : \Users\[user name]\AppData\Local\Temp

Run the installer again, and after error prompt, please collect the logs from TEMP folder(location stated above) and share.

You may follow the step suggested in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html#main_Inst... as well.

- Manish

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New Here ,
May 26, 2014 May 26, 2014

Yes.  I tried to run the install again and nothing.  I did find in this folder: Users\(user name)\AppData\roaming\adobe\logtransport2\logs... 4 instances of the following.

ulog_CS5_Dreamweaver CS5_67e6b2d

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New Here ,
May 26, 2014 May 26, 2014
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Each one is encrypted and appears to have different data.

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