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alexramsay1
Known Participant
August 14, 2022
Question

Installing Photoshop

  • August 14, 2022
  • 2 replies
  • 138 views

Hi - I have recently upgraded from LR6 to LR Classic. Although it's included in my plan, I can't see how to open Photoshop. Creative Cloud says Photoshop is up to date, but nothing happens when I click Open.

 

Second question - presumably I can safely uninstall earler versions of Photoshop (5 and 6), and also LR5 and 6?

Thanks,

Alex

This topic has been closed for replies.

2 replies

kglad
kglad
Adobe Expert
August 14, 2022

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then, if your subscription, shows what you expect, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if signing out and then back in fails, restart your computer and retry signing out/in.

    John T Smith
    John T Smith
    Adobe Expert
    August 14, 2022

    When you have a subscription
    -sign in to your account with your ID and password
    -Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
    -https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

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