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Hilary Baxter
New Participant
December 13, 2021
Question

Issues Validating Serial # for CS6 License

  • December 13, 2021
  • 2 replies
  • 2553 views

I recently re-installed CS6 onto my macbook pro. I am trying to validate my license & keep encountering errors. The first issue I had was that I kept receiving an error saying the computer was not online. I tried to do the validation offline which continusouly kept giving me a notice that my serial # was expired or invalid. I contacted adobe support who said there were no issues with my serial #. I removed the programs & reinstalled. Now when I open a program I am prompted to either do a 30 day trial or login to validate my license. When I try to login to validate my license I am sent in a continuous loop. I input my account login information, it asks me to verify, I enter the verifiation code, & then am sent back to the login screen. This happens until I eventually recieve an error message saying that my account is temporarily disabled due to security issues. I've had my account unlocked by adobe support but still no luck validating or loging in. I am running Mojave 10.14.6, so the operating system is not the issue. I am also able to login on the adobe website no problem & my CS6 is not in use by any devices currently. Any help would be greatly appreciated!

 

Yes, I understand that this is the 'older version'. Unfourtunately I spent thousands of dollars to own the rights to the license & I do not like the new version of illustrator. So I would like to continue use of the program that I have already spent a copious amount of money on & am comfortable/familiar in using.

This topic has been closed for replies.

2 replies

Nancy OShea
Adobe Expert
December 13, 2021

Which Mac operating system?

 

Legacy Creative Suite cannot install much less run on Catalina, Big Sur or Monterey.  It's too old.


NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Nancy O'Shea— Product User, Community Expert & Moderator
Participating Frequently
October 29, 2022

Hello. I am having the exact same problem as Hilary Baxter. When I try to use your workaround, my iMac simply will not let me right click on the instal folder to show the contents of the folder. I'm using an iMac running OS high sierra. Any suggestions? I too am very disappointed that I spent £2800 with Adobe only to be told my serial number is invalid/expired/fraudulent. 

Participating Frequently
October 29, 2022

your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html


Thank you for replying to my query. I have checked that my browser is tls 1.2 compliant, and it is. I am using Google as my default browser. Not sure what I can do next 

John T Smith
Adobe Expert
December 13, 2021

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html