ive been charged twice!!!

Forum|Forum|6 years ago
June 5, 2019
2 replies
348 views

Hi all.

My CC has been charged twice for my Photography plan and yet the tech support states that I haven't made any payments!!!

case number ADB-7457023-F7B1

Here's a screenshot from my bank as proof of payment.

so the bottom line is.

I've been charged twice for a product i did not receive.

Has this happened to anyone? can someone from support team help me here?

Thanks.

This topic has been closed for replies.

Abambo

Community Expert

Only Contact Customer Care can help you with this. What does your Adobe account show? Is this for a new subscription? It take some time to become effective.

ABAMBO | Hard- and Software Engineer | Photographer

AxelMatt

Community Expert

This is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with payment problems. Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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