Participant

Question

License key not working on re install

Forum|Forum|1 year ago
March 27, 2024
2 replies
2248 views

Hi

I have an issue where I have deactived a previous licence of Adobe Creative Suite 5.5 on one computer and upon trying to reinstall on another computer it is saying that the license is currently being used. I have tried reinstalling the Suite back on to the original computer but now can not activate it with that license key anymore. I have also deactivated it from the activated devices on the adobe website as well.

Is there any other way to reset the license or check if there are any other PC's using it?

Thanks

This topic has been closed for replies.

Peru Bob

Community Expert

@Jeffrey_A_Wright

I wonder if it might be due to the fact that it is an upgrade version from a CS version that the activation servers are dead?

Jeffrey_A_Wright

Community Manager

@Peru Bob the only type of error @Ross36321268ikgz could receive with the upgrade serial number is listed in https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html.

Activation occurs after the software license is validated. I checked the history and there are still zero activation attempts for Design Premium, which leads me to think that the activation technology is blocked from contacting us or some other failure leading to the results in @Ross36321268ikgz 's screenshot.

The computer isn't actually contacting Adobe; if it did, then @Ross36321268ikgz would be presented with a QR code to complete the activation process as described in https://community.adobe.com/t5/download-install-discussions/signing-into-and-activating-legacy-adobe-applications/td-p/14372541 and https://helpx.adobe.com/x-productkb/global/reactivate-older-apps.html specifically.

@Ross36321268ikgz great job running the CC Cleaner tool and attempting to fix any damaged licensing and activation files.

You are welcome to try activating Creative Suite 5.5 Design Premium on a different computer, to see if you get a better result. You do have activations remaining for the license.

kglad

Community Expert

if purchased from or registered with adobe, the activitated devices should be listed at the account used to purchase/register.

i'm not sure that will help you because of what you already posted.

R

Ross36321268ikgzAuthor

Participant

Hi

Unfortunately that doesn't help as stated I have already checked the activated devices on the account and deactivated it from there as well which I thought would have been the fix but still having the issue.

Thanks for the comment 🙂

R

Ross36321268ikgzAuthor

Participant

@Ross36321268ikgz sorry you cannot utilize your upgrade to Adobe Design Premium CS5.5. Please make sure you are using the installation files located under your account. You can find information on how to download the proper language at https://community.adobe.com/t5/download-install-discussions/download-non-subscription-adobe-software/td-p/11919842.

I checked the activation history, and you have activations remaining. I don't see a full version of the software title registered under your account. When you enter your upgrade serial number, do you see the errors described in https://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html? If not, can you post a screenshot of the specific error you are encountering?

Hi Jeff

Thanks for your reply.

I have encountered the above error about a serial number upgrade before but had a previous Adobe CS2 licence key that we were upgrading from.

The error that I am receieving now is as shown below (license key blurred)

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