Lightroom 6 on a new PC

[Howard37610058ekvr]

Hi in have been using Lightroom 6 for years (many thousands of images....) but have just had to buy a new PC.

I know dowloads are discontinued but I still had the original install files and serial numbers, so I did manage to install it, but when I open it I am asked to register the product.

To do this I have to login to Adobe, which confirms registration, but the newly installed program does not seem to recognise it.... So it always asks for registration when I try to open it and I can't make that stick.

Is it really true that if you are unfortunate enough to need to move to a new PC, that's the end for you as a user of LR6????

[Rob_Cullen]

Thanks @kglad I stand corrected on the "activation servers". I do know that Adobe support will not reset the activation count (if limit of 2 is reached).

[Jacob380594473mlu]

Yesterday I gave it a final go but eventually gave up... Steps:

- uninstalled all Adobe software (all Lightroom versions, everything)

- uninstalled the CC Desktop App

- ran the CC cleaner tool (linked in another post) and cleaned everything

- restarted pc

- downloaded the LR 6 from the web achive (linked in another post)

- went offline

- ran the LR 6 installer

- Result: Lightroom CC 2015.14 release installed... (??)

- tried Offline Activation anyway, same result:  "Your request cannot be processed. Try again later." 

It baffles me how CC 2015.14 gets installed..

[kglad]

what's the name of the installation file?

[kglad]

@Jacob380594473mlu 

try using another browser.  using a mobile browswer with wifi disabled is the most likely to succeed, if it's a browser issue.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[PeachPie]

OK...didn't realize.  I thought I was there.  Thx!

[kglad]

is your problem resolved?

[PeachPie]

No, unfortunately.  I cannot launch on the laptop because the programs are not there.

[PeachPie]

Ummm....maybe I've got my 'installed' computers mixed up....

[kglad]

follow the steps on the computer where you want to install the app.

[PeachPie]

Again, thank you.  But I'm confused about the 'product' I should launch.  I'm thinking you mean Illustrator or Photoshop or ....   Are you meaning the installer for these apps?

[PeachPie]

I'm getting somewhere!!!   : )

[PeachPie]

It's loaded!!!!   It launches!!!    Wooohooo!   Thank you so very, very much!  Now I just need to make it big enough to see on that teeny 16" screen!   

And thanks extra much for your patience!  

[kglad]

good to hear that.  what was the problem and solution, for you?

[PeachPie]

The problem was me.  I wasn't sure which was 'installed' computer.  The solution was yours!  Once I figured it all out, I followed your instructions exactly and it worked just like you said it would.  It's not activated yet, had to deactivate on my old laptop first.  I'll activate it now but I think it will be fine.  Now....these old eyes just need a 24" laptop for the big screen!!   LOL!    A lot of people really have a hard time with using old software.  But it's like an old car.  If it works and you're happy, why change?  CS6 does everything I need for right now, even tho I"d love all those new features in the subscription products.
Thank you again @kglad!  Very much!!!!

[kglad]

you're very welcome.

[PeachPie]

Tried on 'installed' computer, not laptop.  Never gets to asking me for a serial number.