Lightroom 6 on a new PC

[Howard37610058ekvr]

Hi in have been using Lightroom 6 for years (many thousands of images....) but have just had to buy a new PC.

I know dowloads are discontinued but I still had the original install files and serial numbers, so I did manage to install it, but when I open it I am asked to register the product.

To do this I have to login to Adobe, which confirms registration, but the newly installed program does not seem to recognise it.... So it always asks for registration when I try to open it and I can't make that stick.

Is it really true that if you are unfortunate enough to need to move to a new PC, that's the end for you as a user of LR6????

[kglad]

yes, that's one of the photography plans.  there are two, one for $10/mo and one for $20/mo

[natural_Explorer5E33]

I have tried this and do not have the option to generate a response code.

[kglad]

you tried what?  offline activation?

[natural_Explorer5E33]

yes, I thought I was replying to that response. 

[kglad]

you generated a request code and entered it in the appropriate location?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[PeachPie]

OK...didn't realize.  I thought I was there.  Thx!

[kglad]

is your problem resolved?

[PeachPie]

No, unfortunately.  I cannot launch on the laptop because the programs are not there.

[PeachPie]

Ummm....maybe I've got my 'installed' computers mixed up....

[kglad]

follow the steps on the computer where you want to install the app.

[PeachPie]

Again, thank you.  But I'm confused about the 'product' I should launch.  I'm thinking you mean Illustrator or Photoshop or ....   Are you meaning the installer for these apps?

[PeachPie]

I'm getting somewhere!!!   : )

[PeachPie]

It's loaded!!!!   It launches!!!    Wooohooo!   Thank you so very, very much!  Now I just need to make it big enough to see on that teeny 16" screen!   

And thanks extra much for your patience!  

[kglad]

good to hear that.  what was the problem and solution, for you?

[PeachPie]

The problem was me.  I wasn't sure which was 'installed' computer.  The solution was yours!  Once I figured it all out, I followed your instructions exactly and it worked just like you said it would.  It's not activated yet, had to deactivate on my old laptop first.  I'll activate it now but I think it will be fine.  Now....these old eyes just need a 24" laptop for the big screen!!   LOL!    A lot of people really have a hard time with using old software.  But it's like an old car.  If it works and you're happy, why change?  CS6 does everything I need for right now, even tho I"d love all those new features in the subscription products.
Thank you again @kglad!  Very much!!!!

[kglad]

you're very welcome.

[PeachPie]

Tried on 'installed' computer, not laptop.  Never gets to asking me for a serial number.

[maltejahn]

Hi,

ii am also one of these ppl who want to stick to that "old" Software i bought years ago.

I have a laptop where I was able to run Lightroom. The second PC with the second installation got lost... my fault.

So I (dumb me) tried as suggested by Adobe, sign off lightroom on my laptop to activate it on my new desktop. I tried using this "offline activation", but it says i already installed it two times. Sadly, if i try to "reactivate" on the old Laptop I also get the nearly same message with this nice little "..you only have 28 days left).

Tried to talk to the adobe ppl using the chat. -> Something like "we totally have abolutely no access to that server anymore" and "too many ppl abused adobe by saying they lost there pc/hardware". Sound funny ( or a lie) as the server is still reachable to tell the installtion it reached a limit but didnt recognize if I deactivate an installation.

So, anyone had luck to do this offline activation recently?

[kglad]

offline activation still works, but that wont' (and nothing else will) circumvent the excess activation count issue.  you can try updating the default browser and os of your old computer and see if you can reactivate that previously activated installation, and then deactivate.

[maltejahn]

Hi and thanks for you reply.

I tried it again after a week or so. But, it still says on the new PC using offline actication - limit reached. Also on the old PC, where I deactivated the running installation, it no also says I cant activate anymore as it also says limit reached.

Again, Thanks for your reply

[kglad]

on your old computer, if the os and default (non-opera) browser are updated, there's nothing else you can do.

[Nancy OShea · Accepted solution]

The aged out activation services are no longer functioning at 100%. 

You should budget for modern software that's compatible with your new system.

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

• Photoshop CC and Photoshop on iPad
• Camera Raw
• Lightroom on desktop, mobile and the web
• Lightroom Classic (similar to LR 6)
• Portfolio website + hosting
• Adobe Express (free starter plan)
• Bridge
• 20 GB cloud storage (upgradable to 1 TB).
• Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Hope that helps.

[cdc1960]

Hello. I'm having a similar issue as the OP. I purchased, downloaded and installed LR6 in 2018 and have been using it sparingly since. My 11 year old PC is at end of life. I purchased a new PC over Christmas and spent the day trying to get LR6 to work on the new PC all day without success. 
I used the original download, followed the offline activation instructions and was able to generate both the request and response keys. I have attempted to enter the response key perhaps 20 times and receive the message "invalid response" each time. I'm at a loss as to what to try. 
can anyone assist?

[kglad]

does the response code have the correct number of digits?