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Lightroom Installation Issue

Community Beginner ,
Dec 18, 2023 Dec 18, 2023

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Could someone help me please, I've tried pretty much everything to install lightroom, nothing seems to work at all. Spent hours trying to fix it and came to no conclusion.

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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restart your computer 

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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Community Beginner ,
Dec 18, 2023 Dec 18, 2023

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Unfortunatley i've tried those things and haven't gotten anywhere, restarted my pc, gave permissions to the files, checked firewall etc...cc app is installed and working but when I try to update the app (on a fresh install) it just says cc update failed, along with that I cannot install lightroom, libary syncing works same with files, it's just those 2 things

 

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Community Beginner ,
Dec 18, 2023 Dec 18, 2023

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my OS is perfectly fine along with my PC specifications, (Windows 11 latest version) 32gb ram, rtx4070 and core i9 12900kf

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hi Jordan,

We're chiming in to see if you got the issue resolved.

Let us know if you still need help. We're here for you.

Regards,

Shivangi

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