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Thorigol
Thorigol
Known Participant
February 20, 2025
Answered

LR6 Serial Number Validation is not connecting to the internet

  • February 20, 2025
  • 2 replies
  • 1289 views

I am trying to get LR6 validated on an older mac running MacOS Mojave.  I installed from a CD and used the serial number on the package.  Upon launching it wants me to validate my Adobe ID on a browser which works fine, returning to the Adobe Application Manager it wants to validate but on selecting Validate it reports "please connect to the internet to validate your serial number."

I have researched this on this forum and can confirm all the advice in https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html has been followed:

I can connect to the application servers (I get a pong)

I have reset my hosts file (it didn't have any adobe entries anyway)

I've verified that I can connect to secure sites

I've verified that my GlobalSign Root CA certificat is active and valid

...all to no avail.  Any further help would be appreciated.

 

Correct answer kglad

Thorigol, I seem to have nearly the exact same issue as you. I cannot get Lightroom 6 SN validated. You solved this by trying Offline Validation. How did you get a Request Code? Can you tell me what you did next or have the link that showed you how to do this process?


@Mike_Mary 

 

for offline activation:  

 

disconnect the computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 20, 2025

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

Thorigol
ThorigolAuthor
Known Participant
February 21, 2025

Thank you for the links, my Firefox is up to date and in the ssllabs test reports TLS 1.3

 

...other thoughts?

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 21, 2025

did you try offline activation?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 20, 2025

Thorigol, were other Adobe applications installed on this computer previously or is this a fresh installation of Mac OS 10.14? Please see https://adobe.ly/41ntuxL for updated information on using older Adobe applications in 2025. ^JW

Thorigol
ThorigolAuthor
Known Participant
February 21, 2025

This is an inherited old computer and has been running Mojave for some time but never had Adobe products installed.   

Thank you for the link, but as I noted in my post I was able to validate my Adobe ID in the browser on the subject computer and then see the Adobe Application Manager move to the next step asking me to accept the license agreement, which I do, and then goes to the screen for Serial Number Validation and says "please connect to the internet to validate your serial number."  It will not go past this point even though I've verified that I can ping the server, have reset hosts, have the cert and can connect  (thus have done everything advised in that link).

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