Known Participant

Answered

LR6 Serial Number Validation is not connecting to the internet

Forum|Forum|11 months ago
February 20, 2025
2 replies
1289 views

I am trying to get LR6 validated on an older mac running MacOS Mojave. I installed from a CD and used the serial number on the package. Upon launching it wants me to validate my Adobe ID on a browser which works fine, returning to the Adobe Application Manager it wants to validate but on selecting Validate it reports "please connect to the internet to validate your serial number."

I have researched this on this forum and can confirm all the advice in https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html has been followed:

I can connect to the application servers (I get a pong)

I have reset my hosts file (it didn't have any adobe entries anyway)

I've verified that I can connect to secure sites

I've verified that my GlobalSign Root CA certificat is active and valid

...all to no avail. Any further help would be appreciated.

Activation

Correct answer kglad

Thorigol, I seem to have nearly the exact same issue as you. I cannot get Lightroom 6 SN validated. You solved this by trying Offline Validation. How did you get a Request Code? Can you tell me what you did next or have the link that showed you how to do this process?

@Mike_Mary

for offline activation:

disconnect the computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

ThorigolAuthor

Known Participant

Thank you for the links, my Firefox is up to date and in the ssllabs test reports TLS 1.3

...other thoughts?

ThorigolAuthor

Known Participant

Thorigol, you could manually look for and remove the necessary licensing files to confirm if any Adobe software had ever been installed or download and run the CC Cleaner Tool to remove the current installations and any damaged licensing files that could be preventing you from using Lightroom 6. Over the years, we have improved the CC Cleaner Tool to help prevent the need to look for and delete licensing or application files.

It is your choice; you will still face problems connecting to our servers on a computer running an out-of-date operating system. Please see my previous posts for information on the QR code process you will need to utilize to complete the sign-in process once the serial number error has been resolved. ^JW

Well thanks again, but it appears this 2012 Core i7 Mac running Mojave will not run your cleaner tool (gets the white circle with the slash).

To be clear at the risk of rerepeating myself, the serial number is accepted by the program and I am able to complete the sign-in process - I just can't validate it (the step after sign-in) as it asks me to connect to the internet even though I am (and done all the connection steps outlined).

Jeffrey_A_Wright

Community Manager

Thorigol, were other Adobe applications installed on this computer previously or is this a fresh installation of Mac OS 10.14? Please see https://adobe.ly/41ntuxL for updated information on using older Adobe applications in 2025. ^JW

ThorigolAuthor

Known Participant

This is an inherited old computer and has been running Mojave for some time but never had Adobe products installed.

Thank you for the link, but as I noted in my post I was able to validate my Adobe ID in the browser on the subject computer and then see the Adobe Application Manager move to the next step asking me to accept the license agreement, which I do, and then goes to the screen for Serial Number Validation and says "please connect to the internet to validate your serial number." It will not go past this point even though I've verified that I can ping the server, have reset hosts, have the cert and can connect (thus have done everything advised in that link).

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded