Managing devices with CC for teams

[stepho7102]

I have a Creative Cloud for teams membership and have secondary admin permission - I cannot find a way to deactivate old devices that are no longer used or available. Is there a way - as with an individual membership to select and deactivate devices in account settings - the options are not the same when it is a team mmembership. Thanks for any advice.

[John T Smith]

Team license links that may help

-team plans https://creative.adobe.com/plans?plan=team

-http://www.adobe.com/creativecloud/buy/business.html

-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help

-manage your team account https://forums.adobe.com/thread/2107090

-Team Installer http://forums.adobe.com/thread/1363686?tstart=0

--https://helpx.adobe.com/creative-cloud/packager/create-license-file.html

-block cloud saves https://forums.adobe.com/thread/2078633

[stepho7102]

Thanks - but that does not help me. I've already trawled through all the FAQs and forums.

[arij2010 · Accepted solution]

Hi,

No it's not possible but for example if you already installed two machines with an Adobe ID and tried to install a third one ,

The activation system will ask if you want to deactivate all the machines activated with this Adobe ID .If you do that the count is reset .

Second solution is to contact the Adobe customer service but they can't choose a specific machine,they can only deactivate all the previous machines.

[stepho7102]

OK thanks for confirming that it's not possible. Can't really understand why this functionality has not been made available though

[Allegra_GF]

I agree this is very poor programing on Adobe's part. If you have an individual account you can see which devices are activated and deactivate the device you want.

However if you are in charge of a team you have no idea what is going on and the person who is given the account can no longer see what is going on.

These instruction are here https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html

[blakeg26903965]

Just hit the same issue as a regular CC Team plan user.

Devices are "activated" through the process of individual users logging in using their own credentials in Adobe CC and then downloading/installing apps. It's therefore ridiculous that the functionality to manage those individual devices is not made available to Team plan users if they don't have Admin access.

Forcing users to log out of all devices (in effect, deactivating them) in order to rellocate again is a really poor user experience.

[arij2010]

Hi,

I don't see the difference as reactivating an existing machine will be done automatically when launching an application .

[blakeg26903965]

Possibly, but that doesn't change the fact it's badly architected or a poor user experience.

[Todd_CertcoIT]

I am astounded and flabbergasted that this is still an issue for well over a year. Why can I as an administrator NOT VIEW THE DEVICES MY USERS ARE ACTIVATED ON? I'm running into this now trying to set up a new computer for a user and I don't know which aside from his current workstation he's been signed into with his Adobe ID. If this software was designed correctly I would be able to view this easily from the administration console. There is truthfully no excuse for this state of affairs...none.

FIX THIS ALREADY, ADOBE!

[Abambo]

Todd_CertcoIT  wrote

Why can I as an administrator NOT VIEW THE DEVICES MY USERS ARE ACTIVATED ON?

There is no need for an administrator to know that or to get that information. I as the main administrator of our Teams account have no need to get that information. My need is to know what users I invited and on what machines the software is deployed.

When the user goes over his 2 allowed sign-ins, he will simply log out all other machines. Next time he uses one of the logged-out machines, he will sign-in again. That's all. Quite easy.

[ArthurBullock]

Abambo  wrote

Todd_CertcoIT   wrote

Why can I as an administrator NOT VIEW THE DEVICES MY USERS ARE ACTIVATED ON?

There is no need for an administrator to know that or to get that information. I as the main administrator of our Teams account have no need to get that information. My need is to know what users I invited and on what machines the software is deployed.

When the user goes over his 2 allowed sign-ins, he will simply log out all other machines. Next time he uses one of the logged-out machines, he will sign-in again. That's all. Quite easy.

If only the ol' egotistic mentality were outgrown long before reaching adulthood, empathy would be a more common occurance. "I don't have a problem, so nobody else does either." Yup. You are the only person in the universe that matters, and all other people have experiences identical to yours.

So your CC is working the way it was intended? Good for you! This may come as news to you, but typically on a support forum not everyone else is enjoying the same positive experience. Yeah, sure, it's a "quite easy" process. Until it doesn't work. It's great when it works, but not so great when something goes wrong.

I am a part of a team and have CC installed on only two machines. Every time I launch an Adobe app, I have to l deactivate all, then log in again. Not once a day. Not once when I switch computers. Nope. Every single time I launch a CC app. It is excruciatingly frustrating. I should never have to do this because I've only installed on two machines. But even as an administrator in the team I am unable to do anything about it. However, I can easily correct the situation with my personal Adobe account when this happens on occasion at home, because the solution is already available for non-team accounts; to view and manage the active devices.

Adding this existing functionality to team accounts shouldn't be very difficult. And if it wouldn't be a useful feature for you personally, then don't use it! Quite easy.

[Abambo]

My Lord,

First, it should do that only each second time you activate on a new computer.

Second, if it doesn’t that’s a faultif behaveour. there is absolutly no guarantee, that it will work with  insight of the activated devices. It is an erronous assumption that seeing the devices would change the problem.

Third, the question asked was different. My Lord should read what was asked.

Fourth, Our Lord Administrators do not have CC licenses, as their job is ro install and not to run the software. We are the only administrator with a license attributed as we are also simple user. But We do not have admin right on Our workstation.

Sixth, the activation/deactivation works with Us, also on computers where We have admin right (Our private workstations and laptops for instance).

Except for singning in and out on the workstations where my King has installed and acticated the software and if that does not work subsequently uninstalling, We have very little advice to give.

The most efficient method to solve the problem would be contacting the Kings subjects at Adobe (Adobe staff...) via customer care. As a teams administrator, my King surely knows, that he has extended consultency possibilities. So I would ask Adobe for advice and help on this problem, because I strongly suspect that the signout at one stage does not work on My Lords account.

Lord Abambo.

(a last remark: it would help TheKingArthur  not to attack personnaly people giving an opinion on a specific subject. Only staying with the facts is enough)

[ArthurBullock]

Abambo  wrote

My Lord,

First, it should do that only each second time you activate on a new computer.

Second, if it doesn’t that’s a faultif behaveour. there is absolutly no guarantee, that it will work with  insight of the activated devices. It is an erronous assumption that seeing the devices would change the problem.

Third, the question asked was different. My Lord should read what was asked.

Fourth, Our Lord Administrators do not have CC licenses, as their job is ro install and not to run the software. We are the only administrator with a license attributed as we are also simple user. But We do not have admin right on Our workstation.

Sixth, the activation/deactivation works with Us, also on computers where We have admin right (Our private workstations and laptops for instance).

Except for singning in and out on the workstations where my King has installed and acticated the software and if that does not work subsequently uninstalling, We have very little advice to give.

The most efficient method to solve the problem would be contacting the Kings subjects at Adobe (Adobe staff...) via customer care. As a teams administrator, my King surely knows, that he has extended consultency possibilities. So I would ask Adobe for advice and help on this problem, because I strongly suspect that the signout at one stage does not work on My Lords account.

Lord Abambo.

(a last remark: it would help TheKingArthur   not to attack personnaly people giving an opinion on a specific subject. Only staying with the facts is enough)

I'm quite well aware that a simple user such as yourself isn't qualified to give troubleshooting advice; that's why I didn't ask you for any.  I am only suggesting that you should speak for yourself (or perhaps just your team), when you make statements like, "There is no need for..." It is unfair and illogical for you to assume that everyone else has the exact same situation or needs as you and your team does.

I understood the question perfectly, I just don't agree with your blanket response which doesn't offer a solution and dismisses the OP's complaint as irrelevant because you personally aren't experiencing the same issue. I'm not sure what it is about Adobe forums that draws out these type of responses, but I see it way too often: Someone posts a question about a missing or non-fuctioning feature seeking help, and inevitably some tard chimes in with an unproductive opinion about how no one should need or want such a feature because they personally don't find it useful or applicable to their own situation.

Your opinion wasn't helpful or empathetic to the people experiencing this issue nor would it harm you or change your workflow if it were functioning properly. Your post doesn't contribute to the discussion in any meaningful way; except maybe to add another point to you XBox Live scor... erm, I mean your Adobe forum points. Bravo.

A last remark: I would never dare to personally attack such an esteemed member of our community. I only wish to point out that your opinion is your own, and doesn't reflect the opinions nor address the needs of others. Perhaps your should word your replies in a manner which reflects that.

[Abambo]

I’m locking this thread now.