Managing devices with CC for teams

Forum|Forum|8 years ago
May 9, 2017
3 replies
6988 views

I have a Creative Cloud for teams membership and have secondary admin permission - I cannot find a way to deactivate old devices that are no longer used or available. Is there a way - as with an individual membership to select and deactivate devices in account settings - the options are not the same when it is a team mmembership. Thanks for any advice.

This topic has been closed for replies.

Correct answer arij2010

Hi,

No it's not possible but for example if you already installed two machines with an Adobe ID and tried to install a third one ,

The activation system will ask if you want to deactivate all the machines activated with this Adobe ID .If you do that the count is reset .

Second solution is to contact the Adobe customer service but they can't choose a specific machine,they can only deactivate all the previous machines.

Todd_CertcoIT

Participant

I am astounded and flabbergasted that this is still an issue for well over a year. Why can I as an administrator NOT VIEW THE DEVICES MY USERS ARE ACTIVATED ON? I'm running into this now trying to set up a new computer for a user and I don't know which aside from his current workstation he's been signed into with his Adobe ID. If this software was designed correctly I would be able to view this easily from the administration console. There is truthfully no excuse for this state of affairs...none.

FIX THIS ALREADY, ADOBE!

Abambo

Community Expert

Todd_CertcoIT wrote
Why can I as an administrator NOT VIEW THE DEVICES MY USERS ARE ACTIVATED ON?

There is no need for an administrator to know that or to get that information. I as the main administrator of our Teams account have no need to get that information. My need is to know what users I invited and on what machines the software is deployed.

When the user goes over his 2 allowed sign-ins, he will simply log out all other machines. Next time he uses one of the logged-out machines, he will sign-in again. That's all. Quite easy.

ABAMBO | Hard- and Software Engineer | Photographer

A

ArthurBullock

Participating Frequently

Abambo wrote
Todd_CertcoIT wrote
Why can I as an administrator NOT VIEW THE DEVICES MY USERS ARE ACTIVATED ON?
There is no need for an administrator to know that or to get that information. I as the main administrator of our Teams account have no need to get that information. My need is to know what users I invited and on what machines the software is deployed.
When the user goes over his 2 allowed sign-ins, he will simply log out all other machines. Next time he uses one of the logged-out machines, he will sign-in again. That's all. Quite easy.

If only the ol' egotistic mentality were outgrown long before reaching adulthood, empathy would be a more common occurance. "I don't have a problem, so nobody else does either." Yup. You are the only person in the universe that matters, and all other people have experiences identical to yours.

So your CC is working the way it was intended? Good for you! This may come as news to you, but typically on a support forum not everyone else is enjoying the same positive experience. Yeah, sure, it's a "quite easy" process. Until it doesn't work. It's great when it works, but not so great when something goes wrong.

I am a part of a team and have CC installed on only two machines. Every time I launch an Adobe app, I have to l deactivate all, then log in again. Not once a day. Not once when I switch computers. Nope. Every single time I launch a CC app. It is excruciatingly frustrating. I should never have to do this because I've only installed on two machines. But even as an administrator in the team I am unable to do anything about it. However, I can easily correct the situation with my personal Adobe account when this happens on occasion at home, because the solution is already available for non-team accounts; to view and manage the active devices.

Adding this existing functionality to team accounts shouldn't be very difficult. And if it wouldn't be a useful feature for you personally, then don't use it! Quite easy.

arij2010Correct answer

Inspiring

Hi,

No it's not possible but for example if you already installed two machines with an Adobe ID and tried to install a third one ,

The activation system will ask if you want to deactivate all the machines activated with this Adobe ID .If you do that the count is reset .

Second solution is to contact the Adobe customer service but they can't choose a specific machine,they can only deactivate all the previous machines.

stepho7102Author

Participant

OK thanks for confirming that it's not possible. Can't really understand why this functionality has not been made available though

A

Allegra_GF

Participant

I agree this is very poor programing on Adobe's part. If you have an individual account you can see which devices are activated and deactivate the device you want.