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mayurt2087912
Participant
June 5, 2018
Answered

Media encoder not installed

  • June 5, 2018
  • 1 reply
  • 25369 views

I am using Premiere pro cc 2017 but when I try to make a queue or create a proxy with Media Encoder cc 2018 (installed in my mac), I get an error showing Media encoder not installed in my system.

Please suggest the solution. 

This topic has been closed for replies.
Correct answer Bani Verma

Hi Mayurt2087912,

As you have mentioned you are unable to use Media Encoder in sync with Premiere Pro , this is because they both are of different versions. In order to make Premiere Pro and Media Encoder work in sync they should be both of the same versions.

So you may update your Premiere Pro CC to the latest version or install a previous version of Media Encoder. To know more refer to: Update Creative Cloud apps , Install previous version of your Creative Cloud app.

Let us know if this helps.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
June 5, 2018

Hi Mayurt2087912,

As you have mentioned you are unable to use Media Encoder in sync with Premiere Pro , this is because they both are of different versions. In order to make Premiere Pro and Media Encoder work in sync they should be both of the same versions.

So you may update your Premiere Pro CC to the latest version or install a previous version of Media Encoder. To know more refer to: Update Creative Cloud apps , Install previous version of your Creative Cloud app.

Let us know if this helps.

F
Festive_Cadence98A7
Participant
July 10, 2018

Premiere appears to have updated on it's own to 12.1.1(Build 10) and the first time I launched Premiere it asked me did I want to use the same "ingest settings" as previously installed... I chose yes and I received the error, "Adobe Media Player Isn't Installed..."  So i checked the forum and saw your reply... I uninstalled Media Encoder and installed 12.1.1... Relaunched Adobe Premiere and I'm still getting the same error.  I uninstalled Premiere and reinstalled 12.1.1 and I'm still getting the same error.  I rebooted my PC and I'm still getting the same error... Please advise... This is very frustrating

F
Festive_Cadence98A7
Participant
July 11, 2018

I seemed to figured out my own issue... When it asked me did I want to use previous settings, I opted to select new settings by hitting the "Settings" option and then Media Encoder finally launched

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