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madamhwinny
New Participant
June 26, 2014
Answered

Missing or invalid personalization information. Unable to open CS

  • June 26, 2014
  • 1 reply
  • 6784 views

Reinstalled Adobe CS after it crashed.  Now, Illustrator will open but Photoshop will not because of missing or invalid personalization information.  Can not identify anything wrong with my profile, and the software was working fine before it somehow got corrupted.  Anyone able to help?  Thanks!

    This topic has been closed for replies.
    Correct answer kglad

    if that's really adobe cs, you should probably upgrade to cs2, Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

    otherwise, uninstall, clean and then reinstall, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    1 reply

    kglad
    kgladCorrect answer
    Adobe Expert
    June 26, 2014

    if that's really adobe cs, you should probably upgrade to cs2, Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

    otherwise, uninstall, clean and then reinstall, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    M
    madamhwinnyAuthor
    New Participant
    June 26, 2014

    Thanks, I did a system restore and it works now.

    kglad
    kglad
    Adobe Expert
    June 26, 2014

    you're welcome.

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