My creative cloud app wont install

[KatMenze]

I have followed instructions given on forum after members have complained of similar issues but to no avail. I have quit everything, logged out etc and but its almost like the app is on a constant loop with no result. I click download and it goes back to same page - click again and it may go to instructions on how but never begins.

[Sumit Singh]

Please try with different browser.

[KatMenze]

safari wont download creative cloud?

[KatMenze]

Access Denied

You don't have permission to access "http://ccmdls.adobe.com/AdobeProducts/ILST/17/osx10-64/AAMmetadataLS20/CreativeCloudInstaller.dmg" on this server.

Reference #18.89fe19b8.1371530539.12577187

Keep recieving this msg

[Arpit Kapoor]

KatMenze, Many users are getting this error. We are looking into your issue. Will update you soon.

[Chris Cox]

Same result on Safari, Firefox, and Chrome.

[Chris Cox]

Sometimes creates a new tab to the same page, sometimes

Access Denied

You don't have permission to access "http://ccmdls.adobe.com/AdobeProducts/KBRG/6/osx10/AAMmetadataLS20/CreativeCloudInstaller.dmg" on this server.

Reference #18.fdde54b8.1371530984.6e19f73

[grauenwölfe]

Same exact thing here, error message and all. Just spent 45 minutes on the phone with tech support and was left with this summary "sorry. just wait until tomorrow and try again"

I have never had any issues with downloading anything from Adobe before. Application Manager always worked. I cannot get anything to download.

[tstreet_movies]

Getting the same screen over and over as well as sometimes the ACCESS DENIED screen. I have tried Safari, Chrome and Firefox to no avail,

[KatMenze]

exactly

[KatMenze]

I was about to call tech support - pre forum - U-96. Whilst, I am sorry you spent the 45min on the phone - I am glad I am not the only one in same position.

[KatMenze]

As with other users - same thing happened on Chrome. Same loop - hit download then opens same page. Did this 5 times.

[Chris Cox]

Error varies with where you tried to download from

You don't have permission to access "http://ccmdls.adobe.com/AdobeProducts/PHSP/14/osx10/AAMmetadataLS20/CreativeCloudInstaller.dmg" on this server.

Reference #18.fdde54b8.1371531203.6e80336

[grauenwölfe]

OK, well here is a copy and paste from my browser:

https://ccmdls.adobe.com/AdobeProducts/ILST/17/osx10-64/AAMmetadataLS20/CreativeCloudInstaller.dmg

[Chris Cox]

OK, part of the URL is for the product we are trying to download.

And part is trying to load the CreativeCloudInstaller file relative to that product URL.

Did someone misconfigure the URLs?  Is there supposed to be a (missing) link to the installer inside each product's directory?

[grauenwölfe]

Chris, I'm sure you know this but just in case...

There is no "application Manager" type app to download. I was told that it would download as soon as you try and download anything else.

[Chris Cox]

The replacement for the "Adobe Application Manager" is "Creative Cloud".

Yes, it should download automatically even when you try to download another app - but there is a separate download page for it as well (which is also not working).

Anyway, the CC release team is aware of this problem and attempting to fix it now.

[justinjohnson76]

Well I went and downloaded the installer from Lightroom link to my desktop, and now I have the new Adobe Application Manager working.

http://ccmdl.adobe.com/AdobeProducts/LTRM/5/win32/AAMmetadataLS11/AdobeApplicationManager.exe

edit: Had to cancel the lightroom download, but now my AE CC is downloading.

[JBrown321]

justinjohnson76, your link seems to be working right now. Atleast as a temporary fix until adobe sorts this out. Thanks for sharing.

[JBrown321]

Seems to be working now after installing from the link above. The apps are downloading from the apps and services page.

[JBrown321]

Thank you Adobe, whatever you did to fix the issue. Seems fine here on my end. Hopefully for everyone else too

[atomchanger]

Please supply another link for us OS X users who are getting the same "Access Denied!"

[justinjohnson76]

Unfortunatly I do not have a Mac, but try installing Lightroom, which should re-install the Adobe Application Manager.

[grauenwölfe]

You're right justin. It did intiate the AAM installer. Interesting.

"It" = Lightroom download

[grauenwölfe]

That's only for Windows users.

Glad it's working for you guys though.