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gatzbythebeginner
Participant
December 22, 2015
Question

need to re-activate, but PS3 saying computer not connected to internet - HELP!

  • December 22, 2015
  • 1 reply
  • 636 views

out of the blue Adobe Photoshop CS3 is asking me to "reactivate" my product.  I am using an old Mac Power PC with OSX 10.4.11 - PS3 has been installed for YEARS and never asked me to "re-activate".  there are options to use the internet, when clicked it says "not connected to internet", but the computer is connected.  another option is to activate by phone, but I called and Adobe no longer supports phone activation for this product.  it's giving me 5 days to activate or shut it down, there are 3 days left - HELP?!?!

thank you in advance for your help.

John

    This topic has been closed for replies.

    1 reply

    Mrinmay Majhi
    Community Manager
    Mrinmay MajhiCommunity Manager
    Community Manager
    December 22, 2015

    Hi gatzbythebeginner,

    Please follow the steps provided in the below link.

    Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications

    Let me know if this helps.

    ~Mrinmay

    G
    gatzbythebeginnerAuthor
    Participant
    December 22, 2015

    these do not help

    Mrinmay Majhi
    Community Manager
    Mrinmay MajhiCommunity Manager
    Community Manager
    December 22, 2015

    Are you using wireless connection?

    Could you please post a screenshot?

    Have you checked the host file?

    ~Mrinmay

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