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WendyPebb
Participant
September 22, 2018
Answered

No Windows Media Player

  • September 22, 2018
  • 2 replies
  • 1294 views

Hello,

I'm trying to get Adobe Premiere and Adobe Audition to fully function on my Windows 10 laptop, but I can't seem to make it work.
The programs start and I can work with them, but still have a few problems.

When I try to import a .mov file into Audition, an alert pops up:

Error: This file is not supported by libsndfile.  Code: 21.  File contains data in an unknown format.


In Premiere the problem is almost the same. When I try to import a .mov file, it says the file is not supported.

I have downloaded a wmvcore.dll file and put it on my laptop. I don't have Windows Media Player and I can't download it.

Help!

This topic has been closed for replies.
Correct answer Abambo

Move files are container files for different CODECS. It depends on the CODEC if the data can be read. With Windows 10 and Premiere CC 2018, however, I've never had problems with standard files.

Where does your mov file comes from?

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 22, 2018

What is the version of your Premiere CC?

ABAMBO | Hard- and Software Engineer | Photographer
W
WendyPebbAuthor
Participant
September 23, 2018

Premiere Pro CC 2018

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
September 23, 2018

Move files are container files for different CODECS. It depends on the CODEC if the data can be read. With Windows 10 and Premiere CC 2018, however, I've never had problems with standard files.

Where does your mov file comes from?

ABAMBO | Hard- and Software Engineer | Photographer
Nexahs1138
Nexahs1138
Inspiring
September 22, 2018

Yeah, that's been finicky for a while with Premiere, at least for importing.

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