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ElliseProd
Inspiring
November 10, 2020
Question

Nothing happens when I press the blue 'update now' on Creative Cloud

  • November 10, 2020
  • 2 replies
  • 454 views

Nothing happens when I press the blue 'update now' (or "mettre à jour" in french) buttons on the list of apps that have an update in Creative Cloud. I'd like to update Dreamweaver 19&20&21.
Apple Creative Cloud is up to date and run on Mac OS. Obviously, my internet connection is working perfectly.

By the way, I have reported many bugs in Dreamweaver, some of which are detrimental to my professional productivity. Some are unworthy of society like Adobe. Nothing was ever done despite repeated complaints from many users. Let me tell you that I am starting to hesitate to renew my subscription.
Regards

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 12, 2020

This is NOT Adobe customer service... this is a PUBLIC space that is provided by Adobe

 

Very few Adobe employees ever visit this space, so other users provide what help is possible

 

Since your original message did not mention WHICH Mac operating system you have, kglad's reply was appropriate

    E
    ElliseProdAuthor
    Inspiring
    November 12, 2020
    So, this is what I said : Adobe customer service sucks
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 12, 2020

    have you contacted adobe customer service?

     

    if so, what info did they give you?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 11, 2020

    you need mac os 10.14 or better, https://helpx.adobe.com/dreamweaver/user-guide.html/dreamweaver/system-requirements.html

      E
      ElliseProdAuthor
      Inspiring
      November 12, 2020
      Thank you for this totally unnecessary answer. Adobe customer service
      sucks. This will be my last subscription with you.
      E
      ElliseProdAuthor
      Inspiring
      November 12, 2020
      Creative Cloud was completely out.
      Too many bugs in your software. Some are too old and are unacceptable. For
      example, how is it that on DW a double click on a variable the "$" is
      sometimes selected and other times not. Impossible to know why. This is in
      the field of word processing !! If your developers do not know how to
      handle this (it has been going on since DW 19 !!!) then they should go to
      Microsoft to develop !! thank you
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