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Psychdoc_1
Participating Frequently
July 11, 2013
Question

Ongoing Activation/Deactivation Issues CS6 and CC

  • July 11, 2013
  • 3 replies
  • 9236 views

Ongoing installation and activation issues with my CS6 licensed version and my Photoshop CC (which was purchased 5 days ago).

I have numerous case numbers dating back to February of 2013 regarding the issues with my CS6. Would appreciate a review of last few case numbers 0184475246 and 0184470650. My original issue involved CS6 starting and continue to popup a Trial Offer for CS6 Extended which support had me activate several times on my desktop, uninstalled, reinstalled, disabled my Windows 7 Security Maintenance, and changed settings inside the Adobe PCD folder. All to no avail ... as of yesterday I cannot open my CS6 without the Trial popup asking for Trial or License Software (as usual), and my Photoshop CC also wants me to Sign In for a Trial of CC (something I already purchased), every time I click on it.

The last two tech support people told me I could not run both versions on my Windows 7 Pro PC and, therefore, told me to uninstall both the CS6 and the Photoshop CC even though I could not deactivate and then reinstall just the CC. So I uninstalled everything last night and today I plan to attempt to reinstall only the CC Downloader and Photoshop CC to see what I get. But I would like to be able to also have my CS6 available to me.

Please don't tell me to contact Tech Support ... they are pretty much unable to resolve this issue.

Any help anyone can provide would be much appreciated ... especially you, Jeff.  I hate to write off Adobe products entirely, but soon I will have no other option.

Thanks.

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      3 replies

      S
      SylviaC_7070
      New Participant
      December 20, 2016

      Activation/Deactivation Issues with CS6

      FWIW, all ye who are suffering the absolutely RIDICULOUS runaround that Adobe deems acceptable in trying to reActivate a legally-owned copy of their software... Seriously, 2-3 DAYS of tail-chasing through circular URLs to absolutely no end is beyond the Pale for a company selling the most expensive software investment many of us are likely to make in a lifetime....not OK, Adobe. Having got that off my chest:

      I went through the above to no avail, not once, but twice, as in between I tried reinstalling Windows to see if that would make any difference - for the record, it didn't, but MAYBE it triggered something, somewhere?? Photoshop stopped working after the 7 day "grace" period with the first install. Today, thinking I now had only 5 days left to try to find a human to help me, I prepared to go through it all again. I started Photoshop, and to my delights noticed that the "7 days to register" now read 37 thousand and something. I checked the register button and Presto! I am now registered. So, perhaps persistence and desperation permeate the system...who knows. I'm just saying, nil desperandum!!

      HTH someone else. If not, good luck!!

      T
      tomm36906890
      New Participant
      February 6, 2016

      I have experienced this same problem. I was able to fix it on my system.

      My System is Ae CS6 and is setup on a PC with Windows 7. Ae started showing a "Trial Pop-up" on startup, for no known reason, two years after installation and asked: "Continue Trial or Register". It wouldn't register and there was no error message displayed. The "Deactivate" line in the "Help" menue was also grayed out.

      My problem turned out to be in the SLStore folder (c:\ProgramData\Adobe\SLStore).  I took all the files out of the SLStore folder and moved them to a "vault folder" for safe keeping (about eight files). I restarted Ae and that regenerated some new SLStore files. (Four files regenerated.) I moved the remaining files that were not regenerated back from the vault to the SLStore folder, then restarted Ae.

      This fixed the registration failure and the repeated "Trial Pop-up". Also, the "Deactivate" line in the "Help" menu is no longer grayed out.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      July 11, 2013

      Psychdoc_1 I am sorry for all of the difficulties you have been facing.  Did you activate Photoshop CS6 on the same computer on July 2?  Looking at your activation history I am seeing two separate activation requests on this day for two different computers.  If you activated on the same computer then it is likely you are facing the difficulties documented in 64-bit products convert to trial on launch or prompt for activation after licensing | CS6, CCM - http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.html.

      On a related note how many computers are you using the Creative Cloud?  Currently it appears that you have activated on two separate computers.  Is this the case?  I am showing an activation on one computer on July 7 and then a second computer on July 8.

      P
      Psychdoc_1Author
      Participating Frequently
      July 12, 2013

      Jeff, thanks so much for your prompt response and for the feedback.

      In answer to your first question: Yes, CS6 was activated on the same computer on July 2.

      In answer to question two: I downloaded the Creative Cloud on my desktop only ... however, because of the numerous problems, Adobe techs have uninstalled and reinstalled to try to get it working with my "boxed" version of CS6. All the installations took place one day after the other and no deactivations were done. There were two call-backs from Adobe Tech Support (one on July 7 and one on July 8) in response to my online Case Update pleas for help.

      After submitting my comments here on the Forum yesterday, I proceeded to uninstall my Adobe CC, the Creative Cloud app, and my "boxed" version of CS6 ... all without being able to deactivate.

      I wound up having to contact the Adobe Tech Support again today (case number above ending in 5246) becauase my purchased or "boxed" version of LR5 would not download. So, while I had the Tech on the phone I told him about the problems with CS6 and CC and advised him of the number of activations reported.

      To make a long story short, apparently:

      ... CS6 "boxed" version will not work alongside Photoshop CC on a PC so I did not try to have him reinstall it

      ... Internet Explorer 10 will not allow downloads of LR5, so I had to install another web browser to accomplish the task and the Adobe Tech was able to help with the download of LR5 and get it running

      ... The Tech was able to download Photoshop CC and, as of right now, it is working. Whether or not it will work over the next day or two ... well, we'll just have to wait and see.

      ... The Tech told me he had reset my "boxed" CS6 to allow 1 installation since I had removed the install from my desktop without deactivating (he could see it was no longer on my system)

      ... The Tech advised me that I currently have 1 CC download left.

      Hopefully, between the feedback you've provided (thank you so much), and linking the Tech to my computer again today, the problem will be resolved. If not, well ... I don't know what to try next.

      If you would like to know the final outcome in a couple of days, I would be happy to provide feedback.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      July 12, 2013

      Sure Psychdoc_1 please feel free to post your feedback. 

      From your response it does appear you are affected by 64-bit products convert to trial on launch or prompt for activation after licensing | CS6, CCM - http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.html.  We are actively looking at a solution to users affected by this difficulty.  I would recommend bookmarking this technical document as it will be updated once a solution has been confirmed.

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