Inspiring

Answered

Online harassment "slightly" annoying?

Forum|Forum|6 years ago
March 10, 2019
4 replies
944 views

I own a Photoshop subscription which renews every year. BUT!!! If I am not online for some days I cannot even open a single file without Photoshop telling me I have to confirm that I am a valued customer, paying a load of money for this program, otherwise it shuts down. What kind of customer service is this? I will soon cancel my subscription and will gladly tell everybody I know to refrain from buying Adobe products.

This topic has been closed for replies.

Correct answer c.pfaffenbichler

If I am not online for some days

The interval at which the CC license has to be confirmed depends on the license as fas as I know.

Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

If the reminders start popping up before the allotted time you may want to also search the CC Forum and post there if nothing relevant seems to be available.

Adobe Creative Cloud

Abambo

Community Expert

If virus protection programs block access to some files, you can get problems like the ones described.

Even not using the products for months would not pop up a message if at time of the product start, you have an internet access. The license validation process is in the background and quite smooth.

I know that there has been a recent change in the methodology to check a valid license, but that does not affect me in any way.

There are however situations where you can’t sign in and where you have big problems related to the configuration of your computer. I have one case of a user (it claims same config then all others), who is regularily cut off from signing in. It’s working fine for 5 other users...on the same network.

Discussion successfully moved from Photoshop to Adobe Creative Cloud as this is not a Photoshop problem per se.

ABAMBO | Hard- and Software Engineer | Photographer

InsertAliasHereAuthor

Inspiring

I have an annual membership and do not experience the grace period of 99 days. I have checked several times now and if I am not constantly online Photoshop denies to work. "We cannot confirm your membership, you are not online...". I think this has nothing to do with my antivirus either because it depends on the physical connection to my internet.

Abambo

Community Expert

InsertAliasHere wrote
"We cannot confirm your membership, you are not online...". I think this has nothing to do with my antivirus either because it depends on the physical connection to my internet.

Well, the status of your membership needs to be somewhere written down in a database. If however that gets prevented by any program than you need to be on-line each time you start the computer. That can be the antivirus, that can also be some other program.

ABAMBO | Hard- and Software Engineer | Photographer

davescm

Community Expert

From your description, you seem to be saying that either :

1. You have a valid, paid for, and up to date subscription but Photoshop has reverted to trial mode? If that is the case then see here

Stop Adobe Creative Cloud from opening in trial mode after purchase

Or

2. You have a subscription but have not been on line for some time and are receiving messages? Y ou do not need to be constantly online but Photoshop will need to sign in every 30 days. You actually get 99 days of grace use on an annual subscription before it stops working. See here:

Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

Dave

c.pfaffenbichler

Correct answer

Community Expert

If I am not online for some days

The interval at which the CC license has to be confirmed depends on the license as fas as I know.

Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

If the reminders start popping up before the allotted time you may want to also search the CC Forum and post there if nothing relevant seems to be available.

Adobe Creative Cloud

Trevor.Dennis

Community Expert

InsertAliasHere wrote
I will soon cancel my subscription and will gladly tell everybody I know to refrain from buying Adobe products.

Blimey. You'd better get started then. Adobe now has more that ten million Creative Cloud subscribers. I guess you didn't read the Terms & Conditions when you entered into a contract with Adobe?

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