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T
tishas51460649
Participating Frequently
September 11, 2017
Answered

Paid Subscription Says Trial Period Expired

  • September 11, 2017
  • 1 reply
  • 7146 views

I have tried to contact someone for help. I have the one year subscription for creative cloud. Downloaded photoshop and lightroom. Used for a few months, while using it, it stopped working. Says trial period has expired. Go through and complete every option self helps says to try and nothing works. NOTHING

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Here is a new one, now it is giving me error code P204


Tishas51460649 I am sorry you are facing difficulty utilizing your Creative Cloud membership. As Jon indicated in message #4 you need to log in with an e-mail address/Adobe ID associated with an active membership.

The e-mail address you used to post to this public forum does not have a Creative Cloud membership, nor any Adobe software titles registered to it.  I would recommend contacting our support team at Contact Customer Care Tishas51460649 to determine which e-mail address has your active membership .

1 reply

Jon Fritz
Community Expert
Jon FritzCommunity Expert
Community Expert
September 11, 2017

I know this isn't likely to reduce your frustration level, but I want to avoid giving you advice you've already tried.

What exactly, have you tried so far?
Which OS?
Which version(s) of the programs are you working with?

T
tishas51460649Author
Participating Frequently
September 11, 2017

No I appreciate your help, I have tried uninstall, updating payment, the adobe problem fixer and trying to download from both the adobe site directly and through the creative cloud. My account shows the monthly charge was received on Sept 1st. I still cant get photoshop to download and now lightroom is doing the same thing

T
tishas51460649Author
Participating Frequently
September 11, 2017

When you reinstalled, did you use the Adobe Cleaner Tool?

Use the Creative Cloud Cleaner Tool to solve installation problems

That will wipe any trace of the program from your machine before a re-install. It keeps certain files that are often left behind in a normal uninstall from affecting the new installation.


Yes that was the adobe problem fixer I couldn't remember the name of. I am desperate though, I can try it again. I have been dealing with trying to get it to work for three days now and also tried to contact someone with CC or adobe and it wont let you get past the forums. Very frustrating so I greatly appreciate your help. I will try it again now.

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