Skip to main content
Participant
August 5, 2021
Answered

Photoshop download keeps failing

  • August 5, 2021
  • 3 replies
  • 4960 views

Hi all,

I am trying to download adobe photoshop from the Creative Cloud, however it keeps getting to 8% and the failing. I have tried uninstalling and installing Creative Cloud, but to no avail. I can install lightroom just fine so it does not seem to be a firewall issue or similar.

Please advice

Correct answer Peru Bob

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

3 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
August 5, 2021

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Participant
February 13, 2025

A clean install of Nvidia graphics driver did it for me, thank you.

kglad
Community Expert
Community Expert
February 13, 2025

@asdfasdf_7004 

 

good to hear.

Nancy OShea
Community Expert
Community Expert
August 5, 2021

Please ensure your computer meets or exceeds the minimum system requirements.  Pay attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Nancy O'Shea— Product User & Community Expert
Govardhan.V
Participating Frequently
August 5, 2021

What is the OS version?

Clear Temp folders and try again.