Skip to main content
E
Eticem
Participant
June 8, 2013
Answered

Photoshop Elements 11 serial number invalid after computr reset

  • June 8, 2013
  • 2 replies
  • 4548 views

I reset my computer (Windows 8 OS) and all programs installed through disc were deleted. I need to reinstall Photoshop Elements 11, but when I entered my product's serial number it said it was invalid. The program was completely erased from my system, and yet it is still activated. Is there any way to deactivate it without the program being on my system? Is there any way to reinstall it at all?

This topic has been closed for replies.
Correct answer kglad

you don't need to deactivate if you're installing on the same computer (as long as there were no major hardware changes).

but, if you want to deactivate and uninstalled program, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

make sure you're using the correct number to activate:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html

2 replies

M
me28677884zjtg
Participant
March 2, 2023

Have new install of 11 and it will not accept #.

I then started trial, then tried #. It will not let a letter be put in. Just #'s

Any help?

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 2, 2023

@me28677884zjtg 

 

adobe serial numbers never include letters.  they are always 6 groups of 4 numbers.

 

there are several possible ways to find/recover an adobe serial number.

 

1. search purchased materials: https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

2. you can check your account (if you purchased from or registered with adobe AND you remember the adobe id used to purchase/register), https://accounts.adobe.com

 

3. if your adobe program is installed on another computer you can recover its serial number from that computer,

 

(win:) http://www.belarc.com/free_download.html

(mac:) https://mac-product-key-finder.com/

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 8, 2013

you don't need to deactivate if you're installing on the same computer (as long as there were no major hardware changes).

but, if you want to deactivate and uninstalled program, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

make sure you're using the correct number to activate:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices