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CasparLee1
Participant
March 15, 2019
Answered

Please cancel my free trial subscription

  • March 15, 2019
  • 4 replies
  • 3773 views

I signed up for an annual plan for one of the Creative Cloud Photography plan Free Trial runs today.

Now I want to cancel my free trial, but I can't find how to do it online.

It always says "You’ll be able to manage your plan shortly", I can't find anything like "Manage Plan".

Please help!

    Correct answer teachbit

    Did You Check this link: How to cancel your Adobe Creative Cloud plan or membership

    4 replies

    A
    Anonymous
    April 20, 2020
    1. Cancel subscription 
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 20, 2020

    This is a public forum, not the link to Adobe support
    -other users here can't help with an account problem
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI

      jenaj27711719
      jenaj27711719
      Participant
      March 16, 2019

      I didn’t even use one day of my trail. I saw that it wasn’t able to do what I needed done so I cancelled it the same day. I thought it just wouldn’t charge me but it did anyway. I tried calling support a couple of times, I got hung up on by one person!

      jenaj27711719
      jenaj27711719
      Participant
      March 16, 2019

      I ended my free trial and cancelled my account but I was still charged. I can’t seem to get my money back though.

      C
      CasparLee1Author
      Participant
      March 16, 2019

      I think you'd better contact support directly to ask for a refund.

      My free trial was successfully canceled, and they didn't charge from my CC. And I only used one day of the free trial.

      T
      teachbitCorrect answer
      Participating Frequently
      March 15, 2019

      Did You Check this link: How to cancel your Adobe Creative Cloud plan or membership

      C
      CasparLee1Author
      Participant
      March 15, 2019

      Yes, I did. But there is no such "Manage Plan" button in my account page.

      There's only a "View Plan" button. And it says "You’ll be able to manage your plan shortly."

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