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E
Errys
Participating Frequently
August 22, 2018
Answered

Pre-Paid Membership but still requires my credit card?

  • August 22, 2018
  • 2 replies
  • 1442 views

I have a 1 year pre paid membership but Photoshop says that I can't use it until I add my credit card information? I'm not trying to pay for photoshop on a monthly basis, I just want to try the product, risk-free.

This topic has been closed for replies.
Correct answer Abambo

no it says that i have a 1 year pre-paid membership but it's still trying to charge me 9.99 for a membership?


Contact Contact Customer Care as recommended by saritashon . If you still have problems there after, please update the thread.

2 replies

S
Community Manager
saritashonCommunity Manager
Community Manager
August 22, 2018

Hi Errys,

Greetings for the day!

As you are using the same email registered with  forums for Creative Cloud Photography Plan.I  have checked  that you got the subscription via a redemption code  which was valid for 12 months.After 12 months either you apply a new redemption code or else you starting paying the discounted price available.The payments are getting declined it seems there is some issue with the card and that is why you are getting the error for Photoshop expiring soon.

You  may Contact Customer Care for help and support

Hope this helps!

Feel free to update the Thread for more questions

Thanks,

Sarita

E
ErrysAuthor
Participating Frequently
August 23, 2018

I don't want to be charged for a subscription. If I put in a credit card number, can I immediately cancel my subscription but still be able to use the pre-paid membership until it expires?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 23, 2018

If you cancel your subscription the cancel will be immediate... You need to wait for the last month of the subscription to expire before you can cancel. Adobe sends a mail, but you can also set yourself a reminder as I do...

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity Expert
Community Expert
August 22, 2018

you still need to supply your credit card.  your subscription will automatically renew (and be charged to your cc) at the end of your first year.

E
ErrysAuthor
Participating Frequently
August 22, 2018

After adding my credit card, can i cancel my subscription and still utilize the program until my original pre-paid membership ends? I do not want to pay for the subscription at all.

N
namechange_nov242nd
Participant
August 23, 2018

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