Premier Pro stops at 97%

Question

Downloading premier pro on my macbook pro and it gets stuck at 97% and does not move. This is the 2nd time iv tried, iv already completed the photoshop cc download no problem. What is causing this and how can i fix it, and help is much appreciated. Thanks

Processor 2.4 GHz Intel Core 2 Duo

Memory 4 GB 1067 MHz DDR3

Software OS X 10.9.2 (13C64)

Jeffrey_A_Wright · Answer

Aidan_20 I would recommend reviewing your installation logs for the exact error preventing the installation of Premiere Pro CC from completing. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret the installation log files. You are welcome to post any specific errors you discover to this discussion.

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