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Augustbeckman
Participating Frequently
May 12, 2012
Question

Problem with activation of creative cloud apps

  • May 12, 2012
  • 6 replies
  • 11356 views

Hello!

When i try to activate the apps bundled with creative cloud, It asks me for a serial key. But creative cloud dont need a serial key.

How do I fix this? do i just wait?

thanks

This topic has been closed for replies.

6 replies

Kapil.Malik
Kapil.Malik
Participating Frequently
August 31, 2012

Hi Augustbeckman,

I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:

Windows:

In windows 7 navigate to following location:

  /windows/system32/drivers/etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

On Windows XP navigate to following location:

\windows\system32\drivers\etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

Mac:

1. Please click on "Go" and navigate to /private/etc

2. Open "hosts" file and check out for any entries for Adobe.com

3. Remove the entries and save the file

4.  try again launching any product from CS6

Thanks

Kapil Malik

Regards,Kapil Malik
David__B
Adobe Employee
David__B
Adobe Employee
May 31, 2012

I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:

http://www.adobe.com/products/creativecloud/faq.html

-Dave

B
Basroo22
New Participant
May 30, 2012

The apps start up fine after I solved the language issue but whatever I do, the Creative Cloud still starts up in trial mode.

I've got 15 days left, I'm using CS professionally  and really need it solved within the next two weeks!

M
Manish-Sharma
Inspiring
May 30, 2012

What happens when you license the software and enter your Adobe ID and password , Ideally it should serialize your creative cloud membership as serial number are affiliated with Adobe ID.

B
Basroo22
New Participant
May 30, 2012

It doesnt, it just asks for a serial...

R
Rareblues
New Participant
May 12, 2012

Here's the only way to avoid problems:

http://forums.adobe.com/message/4401858#4401858

A
AugustbeckmanAuthor
Participating Frequently
May 12, 2012

Thanks for your help but it did not work, I still get the insert serial key page

thx

Raghavendra_M_B
Raghavendra_M_B
Participating Frequently
May 12, 2012

What steps you are following to activate the Creative Cloud Apps?

B
Basroo22
New Participant
May 13, 2012

Please follow the below steps to resolve the issue.

1) Navigate to Mac HD/Library/Application Support/Adobe/Adobe PCD/Cache and rename the cache.db to cacheold.db

2) Launch the CS6 Application It will ask to enter the Serial Number, select Try.

3) Enter the Adobe ID and Password which was used to purchase the Creative Cloud.

4) Quit the application and re-launch and check if you are still ask to enter the serial number.


Doesnt work for me..

m!ndl0rd
Community Manager
m!ndl0rdCommunity Manager
Community Manager
May 12, 2012

Close all application and Clear the bowser cache. Launch CS6 application and check, if you still get the activation .

Click on License the software and type in the Adobe ID. It would work.

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