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Participating Frequently
October 14, 2022
Question

Problems with reinstalling Photoshop elements 8 on a new computer

  • October 14, 2022
  • 4 replies
  • 1491 views

I have Adobe Photoshop elements 8 on a disc and I have bought a new computer and wanted to install it there. It was successful but later the computer failed to start so I had to backout every updates so I lost my installation. I then tried to install it again an I enter my serial number and the installation process starts. After some time I get an error message: An error occured during the installation of assembly component (63E949F6-03BC-5C40-A01F-C8B3B9A1E18E) HRESULT: 0x80070091. Then it starts to backout the istallation. I have googled the code 0x80070091 and as I understand it says that it couldn't delete a folder because it was not empty but I don't know which folder.

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4 replies

Participating Frequently
October 22, 2022

I didn't management to fix it. I hade to by a new version of PSE. 

kglad
Community Expert
October 22, 2022

ok.  hopefully, you'll get lots of use from your new pse.

kglad
Community Expert
October 14, 2022

i'm assuming your new computer is compatible with pse 8  (and therefore the answers to @AxelMatt 's questions won't reveal a problem),  because you've already installed it once on the same computer.  now, you need to properly uninstall (if that wasn't already done) and, from your description, you need to "clean" before reinstalling.

 

so, start here and follow the steps carefully, https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

Participating Frequently
October 14, 2022

I used the cleaner tool but it didn't solve my problem. I couldn't see Photoshop elements 8 in the product list but I chose the product I thougt it might be. 

kglad
Community Expert
October 14, 2022

how did you remove pse 8?

John T Smith
Community Expert
October 14, 2022

Mac or Windows?

 

IF Windows

Two ideas that MAY work to install and/or run old programs in Windows 10 or Windows 11
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

AxelMatt
Community Expert
October 14, 2022

Please Consider including the following in your question:

  • Operating system and version number
  • The full text of any error message (s)
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

Thanks. The above info will help to solve your problem.

 

PS Elements 8 is a 13year old program and not compatible with the new operating systems. It seems that could be the problem.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo