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TecnosRMS
New Participant
May 5, 2022
Question

Progress is slower than usual. Working on resolving issue...

  • May 5, 2022
  • 3 replies
  • 7896 views

Hi,

 

I got the following message below when installing After Effects using the Creative Cloud desktop app,

 

Progress is slower than usual. Working on resolving issue...

 

The installation stuck at 92% for a short while but did actually complete and run just fine.

 

I’m just wondering what the actual issue was!

 

I’m guessing that the data transfer from the Adobe servers stopped for a short while and the issue was fixed by resuming the download, can anyone clarify this?

 

Cheers,

Chris

    3 replies

    P
    pappu52
    New Participant
    December 31, 2024

    What happened this problem Progress is slower than usual. Working on resolving issue...

    kglad
    kglad
    Community Expert
    December 31, 2024

    @pappu52 

     

    are you currently seeing a problem?

    D
    Danu10
    New Participant
    February 27, 2024

    I have the same issue "Progress is slower than usual. Working on resolving issue..." My internet speed is very good:Download 511.4 mbp/sUpload 507.2mbp/s...it reached 3% in 12 min.

     

    kglad
    kglad
    Community Expert
    February 27, 2024

    @Danu10 

     

    what are tou trying to download?

      Peru Bob
      Peru Bob
      Community Expert
      May 5, 2022

      It could be that your internet connection was throttled down and slow.

      It happens to me often, as my DSL is only 1-3 Mbps.

        T
        TecnosRMSAuthor
        New Participant
        May 5, 2022

        My connection speed is downloading around 54 Mbps and uploading around 20 Mbps so I’m not sure it’s fault of my connection.

         

        I’m hoping that if the installation is complete then the application is installed correctly without any problems.

         

        Are all your Adobe apps running fine without any problems once the install is completed?

         

        All seems fine this end!

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        May 5, 2022

        TechnosRMS, if you are seeing slow download speeds, for Adobe Creative Cloud applications, on a new computer, then please check the settings of any installed utility or security software and verify there are no updates available.  A misconfigured software firewall, for example, could lead to the connection being blocked or slowed down while the traffic is reviewed.

         

        You can also check the installation logs to see if any specific errors occurred during the download and installation process.  Please see https://helpx.adobe.com/download-install/kb/find-installation-log-files.html for information on how to locate any fatal errors.  If you have any questions about the errors discovered, then please feel free to update this public forum discussion.

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