Proxy authentication pop up with Adobe blocking entries in host file

[4thLegaxy]

Hi! I'm on Mac. I downloaded Photoshop trial installer from Adobe site and tried opening it. It opened up and showed me proxy authentication pop up. I don't require proxy to connect to internet nor I use proxy. I don't use VPN either. I am confused what to fill. I tried not filling anything and it says my username and password don't match. I tried filling it with my Adobe credentials and still the same. Any help? (screenshot attached)

[Govardhan.V]

Home personal Internet connection or Office/Corporate connection?

[4thLegaxy]

It's a home personal internet connection.

[Govardhan.V · Accepted solution]

1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

/etc

3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.

4)Double click on Hosts file , it will open it with TextEdit,

Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

[jorgeh58959957]

Yep. That was it.

No proxy (I was right) but the installer couldn't reach the servers so it assumed there was a proxy in the middle, which is fair I guess.

Thanks!

[erikd42565648]

Hello, I have this problem, but on windows. Is there any solutions?

[ThumperGT]

I'm also encountering the same issue, yet nowhere can I find a straightforward, clearly-written explanation of how to resolve it. Does nobody at Adobe speak regular English?

[jan mcneilly]

Same issue, now I have the host file open, it reads

127.0.01 local host, 

255.255.2555 broadcasthost

::1 local host. ( my question is what action should i take, do I alter the host file?

[Shuzhe5FE8]

What does the "below command" mean? Thx so much!

[Test Screen Name]

Seems to be missing. After Go > Go to foler type

/etc

Look at the contents of the file hosts

DO NOT EDIT ANYTHING. REALLY. DO NOT EDIT ANYTHING.

Tell us if you see anything about Adobe in the /etc/hosts file and we may be able to help you undo the damage, which is usually caused because of malware.

[Shuzhe5FE8]

Hi Adobe Support Community,

I don’t have the process “Go to foler type

/etc” seemingly.

Thx!

[Test Screen Name]

You're in the right place. Now you need to type where it says Enter a path.

You must type

/etc

Including / at the start and no spaces.

[Shuzhe5FE8]

Yess!Now I can see "127.0.0.1". What should I do next? thx!

[Test Screen Name]

Ok, the question was "Do you see anything about Adobe". So the answer is no. Close the file without changing it, this file is fine.

I suspect you may have a different problem. Please describe it in detail, don't assume it's the same as anyone else's. If you get any messages we need to see them in FULL.

[Shuzhe5FE8]

My problem is that when I wanna use the "comment" function in Adobe Pro DC, the window of "Proxy Authentication required" will pop up. If I then click "Try again", the window requiring me to enter "username and password" will pop up, while, the same, I don't know what to fill. Anyway, the pop-ups haven't interefere in my comment making and file saving, but they are annoying. I really wanna solve this problem thoroughly. Thx!

[Test Screen Name]

Ok, I see why you picked this thread to post in, Shuzhe, but this was all about a problem getting Photoshop to run, which happened to use the same words. I recommend you start a new post in the Acrobat forum, describing the problem in full. It actually isn't a problem I've seen with Acrobat before, and I've been using it for many years. But maybe someone will know what is happening.

[Shuzhe5FE8]

So that's it! Thank you for your prompt help!! 🙂

[defaultvcaoqt1a0uis]

I have lots of entries rellating to adobe in the hosts file. What do i need to do. How can i resolve it?

 

[kglad]

@defaultvcaoqt1a0uis 

if there's still pirated software on that computer, they stop working after fixing the hosts file.

[Lumigraphics]

You are using pirated software. Remove that and purchase a subscription to fix the problem.

[jorgeh58959957]

I'm in the same exact situation, with the Premiere Pro installer. Support insists I have a proxy, but I don't. It's my home, I have no proxy nor does my ISP. I'm a software engineer and know how to detect a proxy. There is no proxy between my cable box and Adobe's servers.

[swaraj0101]

Facing a similar issue, I have just purchased a creative cloud subscription and Have been getting this pop up. I don't have a proxy and have been using my home wifi. I am stuck and have no Idea what to do please help

[kglad]

@swaraj0101 

contact adobe support via chat so they can check your computer.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.