"Adobe Creative Cloud is needed to resolve this problem" Looping Windows 10

Forum|Forum|9 years ago
November 28, 2016
1 reply
291 views

Was trying to re-install Photoshop, Premiere, and etc. I go to download the creative cloud desktop app ever thing was loading, as so as the progress finished it disappears and new dialog box opens.

I click get Creative Cloud re-download and same box shows up again. I've seen another one with similar issue but it was for Mac, which was helpful tell it got to the Mac OS.

This topic has been closed for replies.

kglad

Community Expert

uninstall all your cc programs, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your apps and trials.

diegog61555833Author

Participant

Uninstall all cc programs: Can't don't have any cause of that dialog box that keeps popping up.

Uninstall CC desktop app: Tried but on the last dialog box it gave me this. I tried to uninstall it the same way you would with the apps but nothing happened the load wheel flickered once next to the mouse cursor and nothing. Tried to do it multiple time nothing.