"Cancel Auto Renewal" Button is not Visible in Account

[Rafalen]

I want to cancel the auto renewal of my creative cloud which is set to renews of May 15 , 2019.

It seems the adobe teams has voluntarily removed the button for customer to do so

This is what the documentation is suggesting customer to do to cancel Auto Renewal :

This is what I see in my customer Account

Where is the "Cancel Auto Renewal" Button ? How can I cancel my auto renewal ?

[kglad]

if you clicked manage payment and didn't see a cancel option, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Beverley Gray · Accepted solution]

Hi there

While the renewal is processing you won't see the option to cancel.  Please check again & you should be able to cancel.

Kind regards

Bev