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Rafalen
Rafalen
Participant
April 15, 2019
Answered

"Cancel Auto Renewal" Button is not Visible in Account

  • April 15, 2019
  • 2 replies
  • 548 views

I want to cancel the auto renewal of my creative cloud which is set to renews of May 15 , 2019.

It seems the adobe teams has voluntarily removed the button for customer to do so

This is what the documentation is suggesting customer to do to cancel Auto Renewal :

This is what I see in my customer Account

Where is the "Cancel Auto Renewal" Button ? How can I cancel my auto renewal ?

This topic has been closed for replies.
Correct answer Beverley Gray

Hi there

While the renewal is processing you won't see the option to cancel.  Please check again & you should be able to cancel.

Kind regards

Bev

2 replies

Beverley Gray
Community Manager
Beverley GrayCommunity ManagerCorrect answer
Community Manager
April 16, 2019

Hi there

While the renewal is processing you won't see the option to cancel.  Please check again & you should be able to cancel.

Kind regards

Bev

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 15, 2019

if you clicked manage payment and didn't see a cancel option, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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