"Error while accessing the preference files... please verify the file permissions and try again"

[Culture Team]

I've tried installing After Effects trial and have received the error:

"After Effects can't continue: Error while accessing the preference files inside "/Users/Kelly/Library/Preferences/Adobe/After Effects/13.5", please verify the file permissions and try again."

I'm unable to verify file permissions because this file path doesn't exist.

I'm on a 2013 15" Retina Macbook Pro running OSX 10.9.5

Premiere Pro successfully downloaded. After Effects wont open and wont allow me to start a trial (because it thinks I've already started it?)

Thanks for any help ya'll can offer!

[Sheena Kaul]

Hi Kelly,

• Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
  • /Library/Preferences/
  • /Users/[user name]/Library/Preferences/
• Restart the machine.

Regards,

Sheena

[Culture Team]

Thanks Sheena,

I don't have /Library/Preferences/Adobe or /Users/Kelly/Library (see pictures below)

I changed permissions to read+write for all users for the following:

• /Library/Preferences
• /Library/Application Support/Adobe
• /Users/Shared/Library/Application Support/Adobe

and then restarted my computer to no avail.

Thanks for your help.

[Ethereal_Sunflower98BC · Accepted solution]

kbombcarpenterUser Library folder will be hidden by default, to access this folder refer the steps mentioned on below help link.

Access hidden user library files | Mac OS 10.7 and later

[Culture Team]

Thanks so much sam.am! Such a simple solution I've been blind to all day. You're a legend

[Ethereal_Sunflower98BC]

You are most welcome

[Senah5FA1]

How about Windows 10? how to solve this problem?

[Sheena Kaul]

Kelly please Contact Customer Care where the agent can remote into your machine and help you fix the issue.

[Culture Team]

That's what I tried first, but the only mode of contact the page offered was to talk to the forums (and yes, I'm signed in)

[Sheena Kaul]

Kelly please try to create a new user account on your MAC and try on that.

[Culture Team]

Okay! Progress, it works on a new mac user account...

Thanks for bearing with me!

[Sheena Kaul]

You are welcome!

P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.

[Culture Team]

I still don't know how to make the program work in my own account though...

[Sheena Kaul]

In your account, there are permissions issue.

You will need to contact your IT team (if any) to fix them or else the Adobe programs would work over the new user account only.

[Culture Team]

if i uninstall and reinstall the program will the trial still be usable?

all the other adobe programs have worked fine. i dont have an IT team, all I have is you sheena!

[Sheena Kaul]

Please check the private message I sent to you.

[Culture Team]

I've also successfully installed and used Photoshop and Media Encoder. It's just After Effects that is playing up, which was the original app I was trying to install.

If I uninstall and reinstall will my 30 day trial still be usable?