"Error while accessing the preference files... please verify the file permissions and try again"

Forum|Forum|10 years ago
August 19, 2015
3 replies
12914 views

I've tried installing After Effects trial and have received the error:

"After Effects can't continue: Error while accessing the preference files inside "/Users/Kelly/Library/Preferences/Adobe/After Effects/13.5", please verify the file permissions and try again."

I'm unable to verify file permissions because this file path doesn't exist.

I'm on a 2013 15" Retina Macbook Pro running OSX 10.9.5

Premiere Pro successfully downloaded. After Effects wont open and wont allow me to start a trial (because it thinks I've already started it?)

Thanks for any help ya'll can offer!

This topic has been closed for replies.

Correct answer Ethereal_Sunflower98BC

kbombcarpenterUser Library folder will be hidden by default, to access this folder refer the steps mentioned on below help link.

Access hidden user library files | Mac OS 10.7 and later

C

Culture TeamAuthor

Participating Frequently

I've also successfully installed and used Photoshop and Media Encoder. It's just After Effects that is playing up, which was the original app I was trying to install.

If I uninstall and reinstall will my 30 day trial still be usable?

Sheena Kaul

Community Manager

Kelly please Contact Customer Care where the agent can remote into your machine and help you fix the issue.

C

Culture TeamAuthor

Participating Frequently

That's what I tried first, but the only mode of contact the page offered was to talk to the forums (and yes, I'm signed in)

Sheena Kaul

Community Manager

Kelly please try to create a new user account on your MAC and try on that.

Sheena Kaul

Community Manager

Hi Kelly,

Set the permissions to 'Read and write' on Adobe folders for the all the users in the following locations:
- /Library/Preferences/
- /Users/[user name]/Library/Preferences/
Restart the machine.

Regards,

Sheena