"Unknown Server Error" - That's what the CC program says when I try to log in! Help!

Forum|Forum|12 years ago
June 18, 2013
7 replies
17119 views

The CC Program updated and now I can't log in!

I wanted to update my Adobe programs to CC versions. I saw that they were all ready in the Program Manager, but I restarted first because I wanted everything to update perfectly. OOPS, When I restarted the Application Manager said it was auto updating. The new one seems to be merged with the Creative Cloud panel. Now every time I try to log in I just get "Unknown Server Error".

I checked on the program manager which ones needed updating and uninstalled those because I have a 120g ssd C: drive on my video editor PC. Now my programs are gone and I can't install the new ones!!! HELP!!

I have been long awaiting the CC release (because there is a significant bug in Premiere that I was anxiously awating a fix for promised in CC.) I am rignt in the middle of a project for a client that used footage that suffered from this bug. Since I tried to upgrade, I'm out of the frying pan and it to the fire. Now I'm really stuck!

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Correct answer kenyongerbrandt

The opm.db file delete got me back on track (Mac OSX 10.8.4). Also sent the PDApp.log to priyank. Thanks guys!

T

Terrance_H_

Participant

After going as far as post 24, I went back to the tried and true time machine and restored my old Adobe manage and assorted file. Restarted the MacBook Pro and started Adobe Application Manager.app. after a few minutes with the whirling ball of doom, the applications came up and Bridge CC is now downloading properly.

J

Jain__Priyank

Adobe Employee

Hi,

For users facing "Unknown Server Error" on logging in to Creative Cloud. Can you please mail PDApp.log from location :

1. %temp% in Windows

2 ~/Library/Logs/PDApp.log

to priyjain@adobe.com

To get this working please follow solution described by BasBrinkman. Please send us the log files this would help us in debugging the issue.

-Priyank

O

Owlpaca

Participant

This sounds like a stupid question but I have no opm.db file to delete in my OOBE folder. I can't find that file anywhere on my computer.

(Library/Application Support/Adobe/OOBE/PDApp) Are my only options. Is there something else to delete to make the fix work?

J

Jain__Priyank

Adobe Employee

Hi,

Location of OPM.db would be ~/Library/Application Support/Adobe/OOBE/opm.db

Priyank

A

Alberto Palu

Participant

Same problem here!

I did everything written before but still unable to access creative cloud apps!

S

Screenname19102012

Participant

Same here...

B

BasBrinkman

Participant

I am having exactly the same problem - and I did all steps a couple of times: (1) use cleanertool to clean CCDesktop, (2) reinstall from link (I use Chrome on OSX and have no trouble accessing the link btw). And I keep getting unknown server error. Have to get to do work now - hope the issue is addressed in the coming hours, because it is frustrating reading 'The New CC is HERE! NOW!' on every webpage I go to and thinking 'No for me it isn't...'