"You have been signed out please sign-in" infinite loop

Community Beginner ,
Oct 10, 2021 Oct 10, 2021

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At this point I probably need an admin to help me out with this. I've done every reset, reinstall, and file delete in OOBE. The support page is useless and doesn't work. I'm just fishing for literally any help with this "professional" program that apparently can just lock you out of important documents and files.

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correct answers 1 Correct answer

Community Beginner , Oct 19, 2021 Oct 19, 2021
Welp this problem took much longer than it really needed to be solved. The issue was that my previous account (via a school account) was deactivated since I had recently graduated. This meant that I was barred from all Adobe services...including the verification process for logging in. This resulted in the infinte login loop since Creative Cloud could not access the Adobe Services to (for some reason) log me out. This probably would've been a lot easier if Adobe had any sort of control over ente...

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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Resolve Adobe Connection Errors.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Oct 10, 2021 Oct 10, 2021

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Doesn't seem like a connection error. Thanks for the reply!

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New Here ,
Oct 13, 2021 Oct 13, 2021

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THANKS IT WORKS FOR ME

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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With a browser that accepts cookies and does not have script blockers, log-in to your Adobe account to confirm your subscription is active and payment details are current.

https://account.adobe.com/plans

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Oct 10, 2021 Oct 10, 2021

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The problem is that I physically cannot login to ANY account in Creative Cloud. I has an old account on it and am trying to swtich the login credentials, but when I open CC, it prompts "You have been signed out please sign in again" and when I click sign-in it goes into an infinte loop of prompting and trying to click the sign in button.

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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I think we have a communication problem.  I said log-in to your Adobe Account from your browser, not CC Desktop App.  If you can't log-in to your account from a browser, you have a much deeper problem.  You will need to pick-up the phone and call Adobe Tech Support for help during normal business hours, M-F.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Oct 11, 2021 Oct 11, 2021

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Have you tried with steps mentioned in below link ? apart from deleting OOBE folder , reinstalling

Like checking for any proxy. 
checking Hosts file for any loop back entries.
Licnseing information. 

 

https://helpx.adobe.com/in/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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Community Beginner ,
Oct 11, 2021 Oct 11, 2021

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I have tried every step with the exception of the first step, since the only UI that is present is the dialogue prompt, and the menu bar at the top. Under "Help" the sign out button is greyed out and unclickable.

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Adobe Employee ,
Oct 12, 2021 Oct 12, 2021

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Default, please follow the advice provided in case ADB-21473357-H7D1 the I.T. department for assistance. There are no active individual memberships under the e-mail address you used to post to this public forum. 

 

If an organization manages the membership and/or computer, you likely have insufficient permissions to resolve any server connection errors.

 

For example, suppose the organization purchased a Creative Cloud for Team or Enterprise membership. In that case, this could be expected behavior as organizations can create their installation packages and may have blocked access to our servers by individual users.

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Community Beginner ,
Oct 12, 2021 Oct 12, 2021

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This may likely be the issue. I have contacted my IT department and will keep this thread updated with possible solutions and outcomes.

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Community Beginner ,
Oct 19, 2021 Oct 19, 2021

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LATEST

Welp this problem took much longer than it really needed to be solved. The issue was that my previous account (via a school account) was deactivated since I had recently graduated. This meant that I was barred from all Adobe services...including the verification process for logging in. This resulted in the infinte login loop since Creative Cloud could not access the Adobe Services to (for some reason) log me out. This probably would've been a lot easier if Adobe had any sort of control over enterprise accounts, but apparently they don't. Thus my 1 week talk with my school's IT department, who so kindly reactivated my account so that I could login...to logout.

 

TL;DR needed to contact previous administration (my school) so that they could reactivate my account so I could log out of Creative Cloud.

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