Re: Adobe Installer Has Stopped Working

Forum|Forum|7 years ago
February 22, 2018
1 reply
4038 views

I've been trying for 3 days to download a Photoshop trial. Adobe Installer asks for permission to run, but then stops working within a couple of minutes. I get a 'Windows is looking for the problem' message and then 'A problem has caused....'

I've hunted for solutions all over the internet, and tried every suggestion, including the one above, with no luck. Can anyone help please before I go crazy?

Thanks

Creative Cloud

This topic has been closed for replies.

kglad

Community Expert

are you using the cc desktop app installer or the ps installer?

H

handyannAuthor

Known Participant

I've tried both downloading CC and that gets stuck while trying to open, and directly downloading Photoshop. That downloads, installs, opens (and I get all excited!) and then stops working. Windows looks for a reason, says there's a problem, but not what it is, and then closes the program.

kglad

Community Expert

if you have win 7 or better, follow the message 1 steps.

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